BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Right Way Home Services, Inc

Phone: (586) 978-9500 Fax: (586) 978-9501 39349 Mound Rd, Sterling Hts, MI 48310

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Right Way Home Services, Inc include:

  • 45 complaint(s) filed against business
  • Failure to respond to 18 complaint(s) filed against business
  • 4 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

45 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 7
Problems with Product/Service 32
Total Closed Complaints 45

Additional Complaint Information

Right Way Home Services evidenced a pattern of consumer complaints in July 2015, that indicated that customers of this business were not receiving the home improvement services that they contracted for, that appointments were being missed and that they were having difficulty reaching the business or receiving a return call.

BBB contacted the business regarding this pattern of complaints in September 2015, after failing to receive responses to consumer complaints in the preceding 60 days.  Previously, Right Way Home Services had provided timely resolutions to its consumer complaints.  The business failed to respond to letters sent on September 1, and September 10, 2015.  The business also stopped responding to consumer complaints filed with BBB.

If you have done business with Right Way Home Services and failed to receive the services for which you contracted and paid, please file your complaint at:  BBB will continue to pursue responses to unanswered consumer complaints and will share these complaints with the Michigan Attorney General's office should it become necessary.


Customer Reviews Summary Read customer reviews

4 Customer Reviews on Right Way Home Services, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: July 23, 2009 Business started: 02/19/2009 in MI Business started locally: 02/19/2009 Business incorporated 01/06/2012 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Construction Codes - LICENSE
Lansing MI 48909
Phone Number: (517) 241-9320

Type of Entity


Business Management
Mr. Noah Mercurio, Partner
Contact Information
Principal: Mr. Noah Mercurio, Partner
Business Category

Home Improvements Windows Windows - Installation & Service Storm Windows & Doors - Repair Storm Windows & Doors Siding Contractors Roofing Contractors Contractor - Insulation Gutters & Downspouts Contractors - General

Products & Services

Right Way Home Services, Inc offers the following product(s): windows, roofing, gutters, siding

Alternate Business Names
Right Way Home Improvement
Industry Tips
Contracts Home Improvement Comment

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.