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      Country
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          Find a Location

          C & L Ward Bros., Co. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • C & L Ward Bros., Co.

              9284 Lapeer Rd Davison, MI 48423-1757

              BBB Accredited Business
            • C & L Ward Bros., Co.

              4545 Bay Rd Saginaw, MI 48604-2531

              BBB Accredited Business
            • C & L Ward Bros., Co.

              520 Windy Point Dr Glendale Hts, IL 60139-2178

              BBB Accredited Business
            • C & L Ward Bros., Co.

              2361 W Grand River Ave Okemos, MI 48864

              BBB Accredited Business

            Business ProfileforC & L Ward Bros., Co.

            Home Improvement
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/19/2010

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Founded in 1972 by brothers Ron & Tom Ward, C&L Ward Bros. is a family owned & operated company that specializes in residential exterior remodeling. The company employs over 100 employees and has four showroom locations throughout the Midwest.

            They have completed over 35,000 exterior remodeling projects specializing in window replacement, siding, roofing and composite decking. They have been featured by both Qualified Remodeler and Remodeling magazine as one of the top exterior remodeling companies in the country. They are members of various chambers and currently hold an A+ rating with the Better Business Bureau.

            Products & Services

            Windows, Doors, Siding, Roofing, Attic Insulation, Window Treatments, Decking, Gutters, Gutter Protection, Door Hardware, Windows, Doors, Siding, Roofing, Attic Insulation, Decking, Gutters, Gutter Protection, Windows, Doors, Siding , Roofing , Decking, Gutters, Gutter Protection, Attic Insulation

            Business Details

            This is a multi-location business.

            Find a Location

            C & L Ward Bros., Co. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • C & L Ward Bros., Co.

                9284 Lapeer Rd Davison, MI 48423-1757

                BBB Accredited Business
              • C & L Ward Bros., Co.

                4545 Bay Rd Saginaw, MI 48604-2531

                BBB Accredited Business
              • C & L Ward Bros., Co.

                520 Windy Point Dr Glendale Hts, IL 60139-2178

                BBB Accredited Business
              • C & L Ward Bros., Co.

                2361 W Grand River Ave Okemos, MI 48864

                BBB Accredited Business
              BBB File Opened:
              10/10/1995
              Years in Business:
              51
              Business Started:
              5/1/1972
              Business Started Locally:
              1/1/1972
              Business Incorporated:
              5/1/1972
              Accredited Since:
              2/19/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. Patrick Ward, President
              • Mr. Eric Ward, General Manager
              Contact Information

              Principal

              • Mr. Patrick Ward, President
              • Mr. Eric Ward, General Manager

              Customer Contact

              • Mr. Patrick Ward, President
              • Mr. Eric Ward, General Manager
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: How to make your next home improvement project a success

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/06/2023

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Resolved
              My husband and I signed a contract with C&L ward on 2/17/23 for 4 new windows to be installed in the amount of $8,110.28. We provided a deposit of $4000.00 at the time of signing the contract. The windows were projected to be installed on 6/2/23 but were installed on 4/26/23 and from that point on it has been a nightmare. Out of the 4 windows installed, 3 of them were installed with damaged moldings around the windows, 1 of them had a cracked frame and 2 of them were not finished on the exterior due to them not ordering enough material. While we do understand things happen, this is excessive. We had to take time off work for the measuring to be done so that enough material could be ordered but that didn't happen. We had to take another day off work for them to come back out and replace all the damaged moldings they originally installed. After they installed the new trim they left a massive gap between the kitchen wall and window around the moldings. The gap was so big I would fit almost my entire hand behind it. I called immediately and explained the gap and the ants that were now coming in through it. Then we had to take another day off work for the window with the cracked frame to be replaced. I thought at this time they would also fix the large gap around the kitchen window but they installation crew stated they knew nothing about this. Then I had to request a supervisor to come out and inspect the completed work when the contract clearly states "upon completion of your project, a manager will perform a final inspection". When I mentioned this to the office they stated no, I would need to request it. On 7/6/23 the manager came out to inspect the window installation and when he arrived he said he was only told to inspect the kitchen window and that he would have to set up another appointment for another crew to come out and fix it. How many days of work do myself or my husband have to miss for this company? The manager never inspected any of the other 3 windows.

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              R. W.

              1 star

              01/18/2023

              My husband worked for C&L Ward for almost 3 years, until this morning. The employees that install ***************** meet at the ******* ************** up & drive in work vehicle's to the job sites for the day. In November, they switched my husbands partner to a man named ***, they began riding together. ***'s the employee who does the work on the inside of homes, taking in his belongings that came from his home each day such as work ****************************************** *** would spend between 8 to 12 hours a day in clients homes with his personal belongings. My husband worked outside. Over a week ago, our family started to notice random bug bites. I'm a clean freak, I have OCD, so I wasn't sure where they were coming from. I tore our home apart & we sprayed for spiders & thought nothing more about it. That was until last week, *** made the statement that he has bed bugs. My husband immediately panicked & called Orkin that day. Sure enough, we have bed ********** costing us a lot of money to take care of. We refuse to live like that. My husband immediately let ***************** know, a long with the supervisor, ****. ******* said a word to him. My husband let them know that he refused to ride in the same vehicle with *** due to this. We had our home treated which cost $1300 & *** chooses not to have his treated. We explained to *********** that **** contaminating everyone that has to ride with him, but most importantly clients home's hes in hours at a time with his belongings. If it was that easy for him to pass bugs in a vehicle how easy is it for him to pass them along being in clients home's. **** never addressed it. My husband took vacation days to be home & handle our situation. When my husband returned to work today, they wanted him to ride with him.My husband refused, they fired him. Just be aware when hiring this company that they do not care about you or the safety of your home and family. They will knowingly send an employee into your home that has bed bugs.

              C & L Ward Bros., Co. Response

              01/19/2023

              ******************* was an employee of C&L Ward for the past three years. Many of our installation employees do show up and utilize company vehicles to travel to clients homes as indicated. This issue as described was brought to the attention of myself and our installation manager. At that time, personal meetings took place and action was taken. *********************** does not work for our company, so it would be hard for her to see these actions taking place.C&L Ward does not know, nor does it have knowledge of everyones living conditions, relationships, ***********. that occur away from our workplace.It is not C&L Wards intention for any of our employees to feel that they are not safe or do not work in clean vehicles and environments. We are very sensitive to our clients homes and are prideful of the cleaning standards that are performed as part of our installation process. In fact, we have a 94% clean and safe rating based on **** surveys returned by C&L Ward clients.We took actions and rectified the issue that was brought forth. ***** was shifted to another work crew and vehicle. The said vehicle and trailer were fumigated only as a precaution as there was no evidence of such infestation as described.***** was not fired he quit. He took his tools from the facility and informed the new individual he was going to work with he was out. I, nor his immediate manager ever spoke or gave him a written or verbal termination as described by ***********************. There are witnesses here that can support this statement.Please remove this review as it can impact the lives of our employees due to someones lies and fabrications.Respectfully, *****************

              Customer Response

              01/19/2023

              ****, I understand why you are on here lying trying to save your *** and your companies ***. But let's be honest for once. To insult me, saying this is all fabricated is unreal. You never fumigated anything. No, thankfully I do not work for you. But my husband did and we talk. You never addressed the situation at all. Not once. You had zero meetings. If you did, my husband would not have made such an issue about riding in that truck after spending over $1300 to have our home treated. You do not care about the employees or their safety. Hence all of the smoking in company vehicles with others whom are allergic. It sickens me that you still allow *** to enter clients homes knowing that he has bed bugs. Just because you have a clean rate to post, doesn't mean anything. So the employees sweep and mop up homes after working. Whoopy. That's not the cleanliness that is being referred to. Bugs are. And no one knows there home is infested until almost 2 months. You keep pointing out that I do not work there and never have. But yet, this affected my family, my little girl, and I personally have the time to speak up on it. So go insult someone else with your condescending remarks. I will make it my duty to broadcast this so no other family ever had to go through this nightmare. And no, he did not quit. He said he refused to work like that, you were still going to make him so he left. He had that right. You immediately without talking to him, took him off of namely. So that is being fired. Tell the truth for once.

              Customer Response

              01/19/2023

              If there was no money, and everything depended on your moral standards, the way that you behaved, and the way that you treated people, how would you be doing in life? Ask yourself that and really reflect. You absolutely need to.

              Local BBB

              BBB of Detroit & Eastern Michigan

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