BBB Business Review

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BBB Accredited Business since

C & L Ward Bros., Co.

Additional Locations

Phone: (810) 653-3719 Fax: (810) 653-8460 View Additional Phone Numbers 9284 Lapeer Rd, Davison, MI 48423 View Additional Email Addresses http://www.goclward.com



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Description

Founded in 1972 by brothers Ron & Tom Ward, C&L Ward Bros. is a Michigan-based home improvement company that specializes in residential exterior remodeling. This family-owned & operated company employs over seventy full-time employees and has three showroom locations throughout lower Michigan (Davison, Novi & Kawkawlin).

They have completed over 30,000 exterior remodeling projects specializing in window replacement, siding, roofing and composite decking. Over the past 5-years they have been featured by both Qualified Remodeler and Remodeling magazine as one of the top exterior remodeling companies in the country. They are members of various chambers and associations throughout Michigan and currently hold an A+ rating with the Better Business Bureau.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that C & L Ward Bros., Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for C & L Ward Bros., Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 16 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 10
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

2 Customer Reviews on C & L Ward Bros., Co.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: October 10, 1995 Business started: 01/01/1972 in MI Business started locally: 01/01/1972 Business incorporated 05/01/1972 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Licensing & Regulatory Affairs (f/k/a Department of Labor and Economic Growth)
P.O. Box 30018, Lansing MI 48909
Phone Number: (517) 241-9288

Type of Entity

Corporation

Contact Information
Principal: Mr. Patrick Ward, President
Business Category

Home Improvements Doors - Repair Doors Windows - Repairing Gutter Cleaning Doors - Patio Doors - Installation Deck - Repair Deck Builder Gutter Leaf Guards Contractor - Metal Roofing Contractors - Gutters Snow Removal Service - Roof Doors - French Garage Doors & Openers Windows Siding Contractors Roofing Contractors Home Builders Garage Doors & Openers Contractor - Insulation Building Materials

Products & Services

C & L Ward Bros., Co. sells the following brand(s): Andersen Windows & Patio Doors, Andersen Windows & Patio Doors, Certainteed Vinyl & Fibercement Siding, CertainTeed Vinyl Siding, CertainTeed Vinyl Siding, Fiberon Decking and Railing, Fiberon Decking and Railing, Hunter Douglas Window Treatments, Leaf Shelter Gutter Protection, Leaf Shelter Gutter Protection, LP SmartSide Siding, Owens Corning Roofing & Attic Insulation, Owens Corning Roofing & Attic Insulation, Stonecraft Cultured Stone, Stonecraft Cultured Stone, Therma-Tru Door, Therma-Tru Door

C & L Ward Bros., Co. offers the following product(s): Attic Insulation, Attic Insulation, Decking, Decking, Door Hardware, Doors, Doors, Gutter Protection, Gutter Protection, Gutters, Gutters, Roofing, Roofing, Siding, Siding, Window Treatments, Windows, Windows

Method(s) of Payment
Visa, Mastercard, Discover
 
We all offer Free Financing on many of our products & services.
Industry Tips
Contracts Home Improvement Comment
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.