Business ProfileforRandazzo Mechanical Heating & Cooling, Inc.

I have never written a poor review but we had bad go to worse with this company. Our air conditioning unit broke at the end of the summer. We did some research and decided to go with randazzo. I have never worked with such a horrible company. First, one of their people fell in our attic and kicked a hole in our bathroom ceiling. Totally get that accidents happen but they didnt repair it or give us money back. Instead they had one of their guys patch our plaster ceiling with spackling and tell us we could paint but theyd pay for a can of paint which they never did. After spending ****** dollars, youd think theyd hire a professional to fix their own damage.Next up we lost electricity in three of the rooms on our second floor after the install. We had no electricity for 2 weeks. I called and they sent someone out eventually for which I had to take off more work. No remedy. We had someone come twice more to resolve that. During those fixes they cut an extra hole in our bathroom wall and left us with a mess (see photo). The light switch cover no longer fits over the damaged hole and they cut a second hole without even asking.It gets worse. We had them install a smart thermostat for our heating and cooling while they were here for the initial install. A month after the install, it got chilly so we turned on our heat using the new thermostat. It didnt work. Our heat wouldnt go on. They couldnt come all day so we waited until the evening. The guy never showed. So we had no heat in 30 degrees with a baby. The next day they came and were able to fix that. I asked about the damage to our ceiling, light switch, wall and the 9 TIMES I had to stay home from work for them to come. They gave us no money back nor were empathetic.I would not recommend this company nor would I ever use them even in an emergency. *** the install manager was nice on the phone but ultimately did nothing to resolve their many and costly issues.0/10.