BBB Business Review

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This business is not BBB accredited.

Russell Hardware Company

Phone: (248) 644-0100 Fax: (248) 644-6056 36280 Woodward Ave, Bloomfield Hills, MI 48304 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Door Hardware (Interior/Exterior), Cabinet Hardware, Bathroom Faucets/Fixtures, Bath Tubs, Toilets, Sinks, Bathroom Cabinets/Furniture, Tile (Floor/Wall), Interior Light Fixtures, Mirrors, Medicine Cabinets, Towel Bars, Hooks, Apothecary, Towels, Candles, Bath Accessories (wall mount/countertop), Loungeware.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Russell Hardware Company include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Russell Hardware Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 07, 2004 Business started: 01/01/1910 in MI Business incorporated 01/21/1965 in MI
Type of Entity


Business Management
Mr. Alan J. Brown, Owner
Contact Information
Principal: Mr. Alan J. Brown, Owner
Business Category

Hardware - Retail Candles - Retail Lighting Fixtures - Retail Plumbing Fixtures, Parts, Supplies - Retail Cabinet Hardware

Products & Services

Russell Hardware Company offers the following product(s): Door Hardware, Lighting

Method(s) of Payment
Cash, Check, Master Card, Visa
Refund and Exchange Policy
Stock items are returnable for full credit within 30 days of the order date.  Special Order/Custom Products/Non-Stock products are not cancellable or returnable.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.