This business is not BBB accredited.
Phone: (313) 841-0460 Fax: (313) 841-5037 1804 Miller Rd, Dearborn, MI 48120
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Family owned since 1963, Moss Furniture prides itself on offering
North Carolina quality furniture, factory direct at wholesale prices to
commercial and residential customers throughout the states of Michigan,
Ohio & Indiana.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business is not currently rated. BBB has recently received numerous complaints against this business, and will issue a rating after it has fully evaluated them.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||20|
|Total Closed Complaints||38|
Additional Complaint Information
BBB has recently received a number of complaints against Moss & Associates concerning non-delivery of goods within a reasonable period, as well as complaints regarding failure to receive refunds for orders cancelled by the consumers, due to delivery failure. BBB is waiting for the responses from the business to these complaints. As of Thursday, November 14, 2013, there were several consumer complaints pending where the response of the business was overdue. BBB contacted the business, stressing the need for immediate action on these complaints. The rating of the business was set to "NR" or not rated.
On Monday, November 18, BBB received responses for several of the outstanding complaints, as requested. BBB will continue to work with Moss & Associates throughout the complaint resolution process. Responses are still pending for two consumer complaints.
As of November 19, 2013 the BBB Business Review for Moss and Associates remains in a "not rated" state, pending full compliance with BBB Standards of Accreditation, specifically the requirement that a business be responsive, in a timely fashion, to all consumer complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jim Libra, Owner Mr. Keith Libra
Furniture - Retail Commercial Products Wholesale & Distributor
Products & Services
Moss & Associates, Inc. sells the following brand(s): Ambella Home Collection, American Drew, Amini Innovation Corporation (AICO), Art As Antiques, Artistica Furnishings, ARTMAX Furniture, Ashley Furniture, Bassett Mirror Company, Best Storytime Chairs, Bratt Decor, Butler Specialty Company, Catnapper, Coaster Fine Furniture, Distinction Leather, Dutailier, El Ran, ESF Wholesale Furniture, Fairmont Designs, Franklin Corporation, Global Furniture USA, H Studio, Hammary Furniture, Hancock & Moore, Hekman Furniture, Hickory White, Homelegance, Howard Miller Total Home, Huppe, Imperial Bedding, Jackson Furniture, Johnston Casuals, Key City Furniture, Klaussner Home Furnishings, Largo Furniture, Lea Industries, Legacy Classic, Legacy Classic Kids, Liberty Furniture, Lind Furniture, Little Castle, Mantua Manufacturing Company, Masterfield Furniture, Mayo Furniture, Ohio Table Pad Company, Omnia Leather Furniture, Pulaski, Riverside Furniture, Schnadig, Skyline Furniture, Standard Furniture, Stanley Furniture, Stein World, Steve Silver Company, Titanic Furniture, Universal Furniture, Uttermost, Vaughan-Bassett Furniture Company, Wesley Allen Iron Beds, Young America Furniture
Moss & Associates, Inc. offers the following product(s): Bedroom Furniture, Dining Room Furniture, Game Room Furniture, Living Room Furniture, Office Furniture