BBB Business Review

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This business is not BBB accredited.

Moss & Associates, Inc.

Phone: (313) 841-0460 Fax: (313) 841-5037 1804 Miller Rd, Dearborn, MI 48120 http://www.mossfurniture.com/


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Description

Family owned since 1963, Moss Furniture prides itself on offering
North Carolina quality furniture, factory direct at wholesale prices to
commercial and residential customers throughout the states of Michigan,
Ohio & Indiana.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business is not currently rated. BBB has recently received numerous complaints against this business, and will issue a rating after it has fully evaluated them.


Customer Complaints Summary Read complaint details

38 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 15
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 38

Additional Complaint Information

BBB has recently received a number of complaints against Moss & Associates concerning non-delivery of goods within a reasonable period, as well as complaints regarding failure to receive refunds for orders cancelled by the consumers, due to delivery failure.  BBB is waiting for the responses from the business to these complaints.  As of Thursday, November 14, 2013, there were several consumer complaints pending where the response of the business was overdue.  BBB contacted the business, stressing the need for immediate action on these complaints.  The rating of the business was set to "NR" or not rated.

On Monday, November 18, BBB received responses for several of the outstanding complaints, as requested.  BBB will continue to work with Moss & Associates throughout the complaint resolution process. Responses are still pending for two consumer complaints.

As of November 19, 2013 the BBB Business Review for Moss and Associates remains in a "not rated" state, pending full compliance with BBB Standards of Accreditation, specifically the requirement that a business be responsive, in a timely fashion, to all consumer complaints.



Customer Reviews Summary Read customer reviews

0 Customer Reviews on Moss & Associates, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 12, 1990 Business started: 01/01/1965 in MI Business incorporated 09/11/1974 in MI
Type of Entity

Corporation

Business Management
Mr. Jim Libra, Owner Mr. Keith Libra
Contact Information
Principal: Mr. Jim Libra, Owner
Principal: Mr. Keith Libra
Business Category

Furniture - Retail Commercial Products Wholesale & Distributor

Products & Services

Moss & Associates, Inc. sells the following brand(s): Ambella Home Collection, American Drew, Amini Innovation Corporation (AICO), Art As Antiques, Artistica Furnishings, ARTMAX Furniture, Ashley Furniture, Bassett Mirror Company, Best Storytime Chairs, Bratt Decor, Butler Specialty Company, Catnapper, Coaster Fine Furniture, Distinction Leather, Dutailier, El Ran, ESF Wholesale Furniture, Fairmont Designs, Franklin Corporation, Global Furniture USA, H Studio, Hammary Furniture, Hancock & Moore, Hekman Furniture, Hickory White, Homelegance, Howard Miller Total Home, Huppe, Imperial Bedding, Jackson Furniture, Johnston Casuals, Key City Furniture, Klaussner Home Furnishings, Largo Furniture, Lea Industries, Legacy Classic, Legacy Classic Kids, Liberty Furniture, Lind Furniture, Little Castle, Mantua Manufacturing Company, Masterfield Furniture, Mayo Furniture, Ohio Table Pad Company, Omnia Leather Furniture, Pulaski, Riverside Furniture, Schnadig, Skyline Furniture, Standard Furniture, Stanley Furniture, Stein World, Steve Silver Company, Titanic Furniture, Universal Furniture, Uttermost, Vaughan-Bassett Furniture Company, Wesley Allen Iron Beds, Young America Furniture

Moss & Associates, Inc. offers the following product(s): Bedroom Furniture, Dining Room Furniture, Game Room Furniture, Living Room Furniture, Office Furniture

Method(s) of Payment
Cash, Check, Credit Card
Alternate Business Names
Moss Furniture
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.