BBB Business Review

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BBB Accredited Business since

Sterling Fence

Phone: (866) 963-3623 Fax: (586) 779-5175 View Additional Phone Numbers 23125 Greater Mack Ave Unit 307, Saint Clair Shores, MI 48080 View Additional Email Addresses



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sterling Fence meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Sterling Fence Company had been a BBB Accredited Business for four years.  The business did  not continue its BBB Accreditation but did not remove the BBB logo from its website.   The BBB logo is federally trademarked and reserved for use by current BBB Accredited Businesses only.   BBB sent two letters to Sterling Fence Company, asking that the BBB logo be removed from the company website.  The business did not respond,  Because the Council of Better Business Bureaus considers the unauthorized use of the BBB logo to be a major violation of the BBB Code of Advertising, per BBB guidelines the BBB rating for Sterling Fence Company was revised to an F. 


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sterling Fence include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sterling Fence
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 20, 2005 Business started: 12/11/2002 in MI
Type of Entity

Sole Proprietorship

Business Management
Mr. Giles Crouch, President
Contact Information
Principal: Mr. Giles Crouch, President
Business Category

Fence Contractors Fence - Sales, Service & Contractors Fence Posts & Fittings Fence Staining Fences - Rental Fences - Vinyl Fences - Wood Fence Material

Industry Tips

When making any home improvement, the BBB suggests that you obtain all terms of the contract in writing, including, but not limited to: dates when the project is to be started and completed; warranties and guarantees regarding the product and workmanship; and any other terms that you want expressed with the manner in which the job is to be performed.

Industry Tips
Home Improvement Comment
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.