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BBB Accreditation

A BBB Accredited Business since

BBB has determined that DTE Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

227 complaints closed with BBB in last 3 years | 82 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 110
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 110
Total Closed Complaints 227

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DTE Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 01, 1924 Business started: 01/01/1903
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Service Commission - GENERAL
6545 Mercantile Way #7 P.O. Box 30221, Lansing MI 48909
http://www.cis.state.mi.us/mpsc
Phone Number: (800) 292-9555
Fax Number: (517) 241-6181

Business Category

Electric Companies Natural Gas Companies Heating & Air Conditioning

Alternate Business Names
Detroit Edison Home Protection Plus Mich Con
Industry Tips
Home Improvement Comment

Additional Locations

  • 1 One Energy Plaza Ste 310

    Detroit, MI 48226 (800) 477-4747

  • One Energy Plaza

    Detroit, MI 48226

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (248) 223-2110(Phone)
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Complaint Detail(s)

3/4/2015 Billing/Collection Issues
3/3/2015 Problems with Product/Service
3/3/2015 Billing/Collection Issues
3/3/2015 Billing/Collection Issues
3/2/2015 Problems with Product/Service
3/2/2015 Problems with Product/Service
2/26/2015 Billing/Collection Issues
2/26/2015 Billing/Collection Issues
2/25/2015 Billing/Collection Issues
2/25/2015 Problems with Product/Service
2/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We live in a 1,300 square foot home. Our neighbors have the same. Every month we are some how higher than the rest in the amount of energy used. We are a young couple that turns everything off before we leave for work at 9am then we both don't return home til after 8pm. We work all day long and nothing is running in our home but somehow we get charged DOUBLE what everyone else is. Nothing is on during the day and night. Our neighbors somehow use more and pay less. I have asked DTE to come out and check our meters and everything hooked up but they refuse to send someone out. My landlord is the same way. He is useless and wont do anything either. We will be moving at the end of the month. Also I just received a shut off notice in the mail that is dated 3 days after i got it and of course when i call to take care of it, no one is there to help me. I know its Sunday but they need to have someone in there to take care of things when the shut offs are on Mondays. I refuse to pay the amount given of $816.14 when I believe and know that its wrong and the company refuses to send someone out to take a look and refuse to help me. I have a client who works for DTE and lives in a 3,000 sqft home and pays $150 a month in electricity and gas. How is a smaller home with 2 people that is never home using more than a family of 6 that are using more electricity that us and they pay $150 a month with no discounts or payment plans.

Desired Settlement: I want someone to be at my house before i move to take a look at it and fix it. I also want a readjustment and money owed back to me for the energy we did not use but they say we did. I have witnesses to prove that we are gone all the time.

Business Response:

The customer was contacted regarding her concern.  She indicated that she wanted a meter test prior to her moving from the location.  We received this case after she had already moved, no further action taken.

Thanks.

2/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I've lived in my current residence since December of 2012. Ever since receiving my first (near-$400) electric bill from DTE Energy, I've been asking them to check their equipment, because it's impossible that I am using as much electricity as they claim. I've spoken to many residents in my apartment complex, as well as employees of the apartment complex who live here. The highest DTE bill I've heard of anyone getting in this apartment complex is around $220, from someone who lives in the largest apartment offered, with 3 other people. I live in the smallest apartment they offer, by myself. I have a tv and a couple of lamps. There is no way that I'm using almost double the electricity of someone with a much larger apartment and 4 people. They had a guy "check" the meter once. He told me that there was a problem with the meter speeding up and slowing down for no reason whatsoever. After this, nothing was done to fix the problem. I called them frequently to ask them what they're going to do to fix the issue. Their response? They claim that the guy who checked the meter told THEM that there wasn't anything wrong with it, after telling ME that there WAS. They've REFUSED to check their equipment again, and just keep charging me ridiculous amounts of money. They've even turned off my electricity twice, during 90+ degree weather, and refused to turn it back on for several days after they turned it off, which resulted in me having to seek out hotels to live in and pay for. 1) They are to fix whatever their equipment or billing problem is that's causing them to charge me double what they're charging those in the largest apartments with the most people, as opposed to me living alone in a tiny one bedroom apartment, barely using anything that uses electricity.2) They are to adjust the bill to remove all excessive charges from December 2012 up until now, which should be at least half of the entire bill from the beginning.3) They are to refund me the difference, and reimburse me for hotel charges.

Desired Settlement: (See bottom of complaint description)

Business Response:

Our efforts to reach the customer via telephone and letters (September through December 2014) were unsuccessful.   He has not returned our calls nor has he responded to three letters requesting a return call.  DTE Energy considers this case closed due to no response from the customer.

2/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My husband and I have been enrolled what DTE calls a shutoff protection plan. The policy behind the "spp" which is located on their website states "DTE Energy will calculate monthly payments for your outstanding account balance by dividing your account balance into equal portions that allow you to pay down the balance over time. Next we will estimate your future energy usage based on your past energy consumption. The combination of these two amounts are added to be your new monthly payment.SPP is designed to help you manage your energy payments with a monthly payment plan. The past due balance is divided in equal installment payments to be made over a period of time. The monthly payment amount is calculated based on the past due balance and projected future bills. Enrollment in the Shutoff Protection Plan requires an initial down payment. The amount of the down payment will affect the monthly payment amount. Making a larger down payment will result in a lower monthly payment amount."Going on 3 years now and we have not seen a decrease in our bill. In fact the bill has increase. My husband and I work 8 hours a day Monday - Friday and their is no way our bill should be $260+ a month going into the summer. We strongly believe DTE is taking advantage of us by where we live, They bully us into a monthly rate we can not afford which they are very unreasonable when it comes to lowering the monthly spp rate.

Desired Settlement: We would like our monthly SPP rate lowered below $125, which we can afford and will be able to continue to pay without going completely broke.

Business Response:

Hello,

 

The case is still open and under review. 

 

******

 

 

Business Response:

The customer was contacted regarding her concerns.  During the call, the customer stated she was at work and could not discuss her account at the time.  The customer was given DTE contact information but never returned the call.  No further action taken.

Thanks

1/30/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My gas meter stopped functioning in February 2014. I contacted DTE sometime in March when I received a suspiciously low bill and told them something was wrong. They said there was nothing they could do because the meter reads matched what I gave them. They figured out in August 2014 that something was wrong and they replaced the meter. They told me that I would have to pay an additional $54 per month for five months to account for the under-billing from the time the meter malfunctioned. I have no problem with this. What I have a problem with is that for the last several months, I have yet to receive a bill that is correct and understandable. The online system says that I owe $423 and an e-mail I just received from their customer service department following a complaint says that I owe $206. I have asked repeatedly for an accounting of how much of the balance is the back-billing and how much of it is actual usage - I have yet to receive a response to that question. I have spoken with customer service people and a supervisor, I have filed a formal complaint with DTE, and I still don't have any assurance that my billing is correct. I have no idea how much of a payment to make each month, and that does not sit well with me. None of the numbers make sense on the bills. If the numbers are correct, great. I just want someone to walk me through it so that I know that I am being correctly billed each month, and how much I am supposed to pay.

Desired Settlement: I would like someone from DTE to provide me with a simple accounting of my balance, including my usage charges each month since the new meter was installed, my current balance for the under-payment when the meter malfunctioned, and other pertinent information that will assure me that I am being billed correctly.

Business Response:

Hello,

This case is still open and under investigation.

 

Thanks

Business Response:

The customer was provided a complete overview of her account, including billed charges, usage and payments.

 

Thanks

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

********* ********

 

1/8/2015 Billing/Collection Issues | Complaint Details Unavailable
1/8/2015 Billing/Collection Issues
1/5/2015 Problems with Product/Service
12/29/2014 Billing/Collection Issues
12/25/2014 Problems with Product/Service
12/18/2014 Problems with Product/Service
12/9/2014 Problems with Product/Service
12/9/2014 Billing/Collection Issues
12/9/2014 Billing/Collection Issues
12/7/2014 Problems with Product/Service
11/20/2014 Problems with Product/Service
11/20/2014 Problems with Product/Service
11/20/2014 Problems with Product/Service
11/19/2014 Problems with Product/Service
11/19/2014 Billing/Collection Issues
11/9/2014 Billing/Collection Issues
11/9/2014 Problems with Product/Service
11/3/2014 Problems with Product/Service
11/3/2014 Billing/Collection Issues
11/3/2014 Billing/Collection Issues
11/3/2014 Problems with Product/Service
10/31/2014 Problems with Product/Service
10/28/2014 Problems with Product/Service
10/28/2014 Advertising/Sales Issues
10/28/2014 Billing/Collection Issues
10/16/2014 Problems with Product/Service
10/14/2014 Billing/Collection Issues
10/12/2014 Billing/Collection Issues
10/6/2014 Problems with Product/Service
10/6/2014 Delivery Issues
9/22/2014 Billing/Collection Issues
9/14/2014 Problems with Product/Service
9/14/2014 Billing/Collection Issues
9/14/2014 Problems with Product/Service
9/11/2014 Problems with Product/Service
9/8/2014 Problems with Product/Service
8/28/2014 Billing/Collection Issues
8/27/2014 Problems with Product/Service
8/19/2014 Billing/Collection Issues
8/14/2014 Billing/Collection Issues
8/4/2014 Problems with Product/Service
7/28/2014 Problems with Product/Service
7/28/2014 Problems with Product/Service
7/7/2014 Problems with Product/Service
7/3/2014 Problems with Product/Service
7/2/2014 Problems with Product/Service
6/23/2014 Problems with Product/Service
6/20/2014 Billing/Collection Issues
6/18/2014 Billing/Collection Issues
6/15/2014 Billing/Collection Issues
6/8/2014 Problems with Product/Service
6/3/2014 Billing/Collection Issues
5/19/2014 Problems with Product/Service
5/19/2014 Billing/Collection Issues
5/19/2014 Billing/Collection Issues
5/18/2014 Billing/Collection Issues
5/13/2014 Problems with Product/Service
5/13/2014 Billing/Collection Issues
4/21/2014 Billing/Collection Issues
4/16/2014 Billing/Collection Issues
4/6/2014 Problems with Product/Service
3/31/2014 Billing/Collection Issues
3/27/2014 Problems with Product/Service
3/23/2014 Billing/Collection Issues
3/23/2014 Billing/Collection Issues
3/16/2014 Problems with Product/Service
3/13/2014 Problems with Product/Service
3/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Last year I filled out an energy efficiency form with GTE they said I would receive a free energy kit in the mail worth $25.00 for filling out the form.I still haven't received it.

Desired Settlement: I want the free energy kit promises. GTE sent me another request to fill out the form and get another free kit this week when I still haven't received last years kit.

Business Response:

November 18 2013 update from DTE

DTE has contacted the customer and resolved the complaint.

Business Response:

From: ********* * **** [mailto:********************]
Sent: Thursday, March 06, 2014 9:49 AM
To: **** *******
Cc: ******* ******; ****** ***; ****** * ******
Subject: Re: You have a new message from the BBB consumer complaint #9791018.

 

Hello,

 

I was unable to open the case on the BBB website but I did look up the case number.  Please see update information for this case below:

 

Case# 9791018

 

The customer was contacted and the case has been closed as of 11/6/13.

 

******





Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9791018, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *****

 

 

3/3/2014 Billing/Collection Issues
3/3/2014 Billing/Collection Issues
3/3/2014 Problems with Product/Service
2/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Thursday, February 6, 2014 at 7:30AM I notified DTE that our furnace was not working and we needed heat and service. We have a Home Protection Plus contract with DTE. We were informed DTE would contact a heating company and we would be contacted by the heating company to schedule an appointment. No one contacted us so I again called DTE at 5:30PM that same day. I was told that the contractor was ** ***** in Algonac and as their office was now closed they would contact me in the morning. I took it upon myself to contact ***** Friday morning and was told "some time Sunday" would be the earliest they could get to our house. I then called Classic Heating and they sent someone to our home later that day. The problem was resolved, to a point. Detroit Edison charged $75.00 to my bill immediately as that is the deductible on this contract. In the meantime, I was able to figure out the problem with the furnace and could manually over ride the electric flue damper each time it called for heat. This was fine until we went to bed. It was extremely cold on the days and the night that this problem existed.

Desired Settlement: I want the $75 service charge removed from my bill. I also want to be released from my responsibility to remain contracted through Edison for furnace repair for the remainder of the terms of this contract. I have received no benefit from the contract at this point. I do not feel I am being unreasonable in this settlement as 3 days or more is not a reasonable time to wait for furnace repair in 0 weather. All contact between these three parties was initiated by me. No one called me.

Business Response:

Hello,

 

The customer has been contacted and the case is closed.

 

Thanks

******

Business Response:

Hello,

 

The customer has been contacted and the case is closed.

 

Thanks

******

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9921668, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** *********

 

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9921668, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** *********

 

 

2/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contacted DTE on Feb. 25, 2013 to advise them not to install a Smart Current/Advanced Meter. On March 25, 2013 I found a flyer on my doorstep advising that the exact meter I had refused was installed at my home without my authorization or consent. I again contacted DTE on that same day regarding my concerns, as well as on April 5, 2013. None of my concerns were addressed (I used both email and phone). On April 17, 2013 I contacted a customer service representative (Cathy, ID#07460) who informed me I was stuck with the meter and that they would not remove it or turn it off.Studies have demonstrated that the installed Smart Meter/Advanced meter device individually identify electrical devices inside the home and record when they are operated causing invasion of privacy. They monitor household activity and occupancy in violation of rights and domestic security. They transmit wireless signals which may be intercepted by unauthorized and unknown parties. Data about occupants daily habits and activities are collected, recorded and stored in permanent databases which are accessed by parties not authorized or invited to know and share that private data by those whos activities were recorded. Electromagnetic and Radio Frequency energy contamination from smart meters exceeds allowable safe and healthful limits for domestic environments as determined by the EPA and other scientific programs.DTE has, with no notice and in violation of my consent, installed a Smart Current/Advanced Meter, a microwave radiation-emitting, data-mining, unsafe, hackable, expensive, computerized, telecommunication device on the side of my home that I do not control and again is without my expressed consent.

Desired Settlement: Immediate removal of the device.

Business Response:

Hello,

 

This case is still open and under review.

 

Thanks

********* ****

Business Response:

Hello,

The customer has been contacted and the case closed.

Thanks

******

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9508270, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* **********

From: ******* [mailto:**********************]
Sent: Friday, February 14, 2014 4:00 PM
To: **** *******
Subject: Re: BBB complaint #9508270.

 

I am unable to type a response when I open the complaint (#9508270). I wish to accept the business response but am unable to process on the website.

 

Please advise.

 

Thank you,

 

******* **********

 

 

2/16/2014 Problems with Product/Service
2/16/2014 Problems with Product/Service
2/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: DTE overcharged my account for 2 billing cycles. They charged me $73.50 for the month of November, recalculated the amount to $32.04 after I requested that the meter be checked. The December bill clearly indicates the corrected amount. In December, DTE once again overcharged my account. Once again I complained about the error and DTE corrected the amount. However, now on the current bill they reversed the $32.04 amount back to $73.50 and refuse to correct their mistake.

Desired Settlement: I am requesting that my bill reflect the corrected amount of $32.04 for the billing period from Oct. 24, 2013-Nov. 22, 2013.

Business Response:

Hello,

The customer has been contacted and the case is still open.

 

Thanks

******

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9911577, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ****

 

 

2/10/2014 Billing/Collection Issues
1/30/2014 Billing/Collection Issues
1/23/2014 Problems with Product/Service
1/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently notices a credit inquiry from this place of business on my Experian credit report from the date of 12/23/2013. I have never heard of this company nor do I live in Michigan area.

Desired Settlement: I would like for this company to remove their entry from my credit file as well as investigate who was seeking to use my identity information to open or inquiry into an account.

Business Response:

Hello,

 

The case is still open and under investigation.

 

Thanks

******

Business Response:

Hello

This case is still open an under investigation.

 

Thanks

******

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******** **.

 

 

1/19/2014 Billing/Collection Issues
1/19/2014 Billing/Collection Issues
1/6/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
12/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Dte had delete two of my payment made. And now claiming i didn't make those payment. The person from customer service told me they delete all payment made for security reason. So they can not go back and see of i made the payment or not. Now i am stuck repaying again.cause of dte proof record keeskill, I am being toppedoff. Where no other energy company top go too.skull

Desired Settlement: I want my payment posted and taken off my bill.

Business Response:

Hello,

The case is still open and under review. 

 

Thanks

******

 

Business Response:

Hello,

We left the customer a message to contact our office with additional information and the case has been closed.

 

Thanks

*******

 

12/8/2013 Problems with Product/Service
12/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have had DTE Energy's Home Protection Plan Platinum since August 2009. We pay $36.95 per month, $1921.40 total for nothing. Every time we have something that needs to be fixed they tell us it is not covered under this 'Platinum' plan. Earlier this year they would not fix our air conditioner. This last occurrence on 11/8/2103 was regarding the ice maker on our refrigerator. So today, 11/23/2013 we called ************ to cancel the plan and we were told we can't cancel the plan until 6/14/2014, and it says that in our plan. We never received a document that said we could only cancel our plan one day year. We never received a plan that said what is not covered under the plan. They tell us they list what is not covered on a website, which is updated frequently -- however you can only cancel your plan one day a year. When I called to cancel the plan the person I spoke to was very condescending and disrespectful. I asked to speak to a supervisor and she refused to transfer my call. They obviously believe they have a license to steal.

Desired Settlement: Simply stop charging me $36.95 every month for this worthless service. I want this plan cancelled now. You have already taken $1921.40 from me and given me nothing in return. Isn't that enough?!!!

Business Response:

This complaint was closed on 12/3/2013.  The customer has been contacted and is satisfied with the results.

Thank you

 

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *******

 

12/5/2013 Problems with Product/Service
11/21/2013 Billing/Collection Issues | Complaint Details Unavailable
11/17/2013 Billing/Collection Issues
11/17/2013 Problems with Product/Service
11/10/2013 Problems with Product/Service
11/10/2013 Problems with Product/Service
11/8/2013 Billing/Collection Issues
10/21/2013 Problems with Product/Service
10/21/2013 Billing/Collection Issues
10/17/2013 Billing/Collection Issues
10/16/2013 Problems with Product/Service
10/16/2013 Billing/Collection Issues
10/10/2013 Billing/Collection Issues
10/8/2013 Problems with Product/Service
9/23/2013 Problems with Product/Service
9/13/2013 Problems with Product/Service
9/10/2013 Billing/Collection Issues
9/10/2013 Problems with Product/Service
9/10/2013 Billing/Collection Issues
9/9/2013 Problems with Product/Service
9/5/2013 Billing/Collection Issues
9/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: DTE Energy Company wants to take two separate utilities that have been billed as such since they took ownership which used to be Mich-con, and they were originally Detroit Edison. Now they somehow got approval to take the 2 separate accounts of different utilities and are going to billing them as one account. the Burden is now going to be much greater on the Consumer to keep 1 huge account up to date, should you fall behind would they have the ability to shut off both services? If this isn't a good example of a monopoly I don't know what is.

Desired Settlement: To leave both utilities as separate accounts as they should be. This is a total Monopoly as far as I;m concerned and needs to be stopped.

Business Response:

Hello,

This is a duplicate case that was sent today.  A case has already been created see above case number for initial case sent over.

 

Thanks

Cassie

Business Response:

Hello,

The customer has been contacted and they're issue has been resolved as the customer requested.

Thanks

Cassie

 

 

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

While there as a slight problem we were able to resolve the issue with DTE. The Issue was that they were trying to charge us a deposit for the second account once that they were being separated again. they were treating the second account as a new hookup.

I have reviewed the response made by the business in reference to complaint ID 9594047, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****

 

 

9/3/2013 Billing/Collection Issues
8/26/2013 Billing/Collection Issues
8/26/2013 Billing/Collection Issues
8/19/2013 Problems with Product/Service | Complaint Details Unavailable
8/6/2013 Problems with Product/Service | Complaint Details Unavailable
8/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a date set up in advanced to have my power turned on the Wednesday the 10. A guy wasn't out untill the following Friday to just flip a switch. Wednesday I had work and when I got home to no power I called and was greeted with a sarcastic worker blaming me because I wasn't around even though my manager has the key to the meter room who left after 5 your worker didn't come out till 7 30. The next day after spending all day on the phone no one came out even though they claimed they did that morning and after I talked to a supervisor who assured me some one would be out that night no one showed up. I don't have unlimited minutes for my phone and all the time spent on the phone went through most of them and also I had food rot and be destroyed. This is a absolute terrible way to conduct business and if given the choice I would have went to another business. I had 2 manager assure me someone was coming out to have no one show up.

Desired Settlement: I believe that you are a good company and although on rep was rude to me and a couple people didn't do there job correctly you will find a way to make right on the food and about 3 and a half hours of my cell phone minutes you forced me to lose.

Business Response:

Hello,

This case is still open and under investigation.

Thanks

Cassie

 

 

8/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was receiving collection notices years ago from Detroit Edison, address id no. **********. I reported to DTE that a ******* ********* who lived at that address used my info to obtain services. I filled out the DTE fraud package along with a police report from the ***** ** ****** back in ****. DTE has never removed from my credit reports that this is not my bill. I have been a resident of the state of California since 2002 to present.This location is **** ******* and is managed by a property manager who has verified ******* ********* lived at that residence from 2005 to 2012. **** ** ***** can verify this at (**** *********

Desired Settlement: I want my name cleared, DTE allowed Zychowicz to run up a $2,147 bill. They have ********* cell phone number as contact number for the account, etc.

Business Response:

Hello,

The case is still open and under investigation.

 

Thanks

Cassie

 

8/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am paying for a service that DTE Energy has. It is called the Home Protection Plan. I have been on it for over a year now and just used their service for my Air Unit. The tech came to my home and the first thing that came out of his mouth was "do you have a dog"? I stated yes but he is locked up. After that he looked at my Air Unit and stated that the damaged was from my dog and there would be no repairs done. At that time I was confused and explained to him that my dog hasn't been by the Air Unit at all. That i wanted mt unit looked at to see why it would go no lower than 75 in my home and my Air Unit stays on 24/7 for the last two weeks. He refused to look at it anymore claiming my dog did the damage to it. I told him that the Air Unit looked like that when we got the home in 2010 and we have never had an issue with it till just two weeks ago. I asked him what am I paying for every month if nothing can be done about this. He told me that they rip people off and to call and ask for my money back but his job was done. If I wanted someone else to come out then I could call and tell them. If i am on this plan for repairs and I am paying every one then why isn't i getting the service I should get. I would like my money back. Thanks

Desired Settlement: I would like my money that I paid into for over a year back since they can't repair my Air Unit or even look at it for that matter. Nothing has changed about my Air Unit. It still looks the same like it did in 2010 when we bought the home.

Business Response:

Hello,

Customer request granted and case closed7/19/2013.

 

Thanks

Cassie

 

8/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased the Property located at *** ********* ******* ******* ** *****. I asked DTE Energy to put the electric and gas service on for me in April 2013. They did turn on the lights and the gas. My account number is ************. The confirmation which was given to me was **********. I was told that I would receive a bill for the service at the end of June 2013. When I went online to pay my bill on June 26, 2013, I was told my account had been closed. I asked why. I was referred to their business office who informed me that ***** ****** came into their office in June 2013 with a quit claim deed which was dated November 2006. They told me that she informed them that she was the rightful owner of the property. My property deed is dated July 2012. They had no right to discontinue my electric and gas service at the service address located at *** ********* ******* ******* ** ******

Desired Settlement: I would like the account for the gas and the electric service for *** ********* ******* ******* ** ***** to be restored in my name. I would like two months of service to be paid by DTE Energy. I would like the service restored in my name with the assurance that no one else can turn on the electric and gas service without my authorization. I would also like a formal letter of apology from DTE Energy.

Business Response:

Hello,

The customer was contacted and the case has been closed.

Thanks

Cassie

 

 

 

Consumer Response:

[A default letter is provided here which indicates your rejection of the business's offer. 

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:

[I was told by Ms. ****** from DTE Energy that the new owner has a quit claim deed dated November 2012. In previous conversations, I was told the quit claim deed was dated November 2006. I did not see a copy of the owner's quit claim deed dated November 2012 in the Wayne County Registry. I would like to be emailed a copy of the document which was presented. My account was closed without notification.  I  perceive that DTE Energy is working with the previous owner. The  only quit other claim deed which I saw for the property located at *** ********* ****** was dated November 2006. Email a copy of your document and if it can be verified , this discussion will be concluded]

Regards,

******** *******

 

 

Business Response:

Hello,

DTE considers this matter closed.

Sincerely,

Cassie

 

 

8/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I haven't received a bill since March 26th. (It is now July) When I call to inquire why all I'm told is you have a credit so the bill was never made.

Desired Settlement: Just send me statements letting me know how much each month was charged and where I stand with credit.

Business Response:

Hello,

The case is open and still under investigation.

 

Thanks

******

 

 

7/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: DTE ENERGY HOME PROTECTION PLUS APPLIANCE AND REPAIRPlease note that I was cold call to sign up for DTE Energy home protection plus appliance and repair program and was mislead to believe all repair and replacement of appliances will be cover under both plans. In addition after I call for service and fought out that my refrigerator wasn't cover and offer to sign up to pay another fee of $16.95 a month on top of the $29.95 monthy fee I have to stay in this contact for one year. Basically, I'm force to stay into this $29.95 monthly contact because a service repair man came out to my home and told me my refrigerator was linking freon. However I already knew that my refrigerator was in need of repair I just want the service explain to me over the telephone repair/replacement. Futhermore I think this company is using bait and switch methods to conceal the one year contact with customers.

Desired Settlement: Either help me buy a new refrigerator or get me out of this one year contact.

Business Response:

DTE is still working on this customers concern. We expect for this complaint to be completed by July 12th (respectively).

 

Thank you

7/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This house is my first house and I closed on it July 31 2011. While at the closing table I was required to transfer all utilities in to my name and was done so as told. While on the phone with DTE I was transferred immediately to the business department right away. So I was transferred, and the utility was in my name. Well a year later I received a bill for just under $3,000. I was then informed that I had two meters. One for my garage and one for my home. I've tried to get proof from them where the bills were going for a whole year and they won't give them to me. Also I spoke to the sellers agent and they weren't going to her either. I have given them $800 so far to keep the power on but this has been such a huge burden on my life with my stress level at its highest. The sellers agent said that unfortunately they do this to people with two meters and told me to write to the BBB. I'm out of options and about to be out of power.

Desired Settlement: I'd like to know where the bill for the house has been going, and how you would come up with $3,000. You have a meter reader

Business Response: DTE has responded to the customer and provide information requested.  The case is closed.

7/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am filing a complaint because I'M a Disabled Veteran On limited income so I was put on a budget plan well in the past year my budget plan went up by double also we bought a new home and it had baseboard heating in it and i told them that before we moved in but they stated that I did not so they sent someone from there office out to verify that we had electric heating but also they had me on the wrong rate plan as well my bill is over 3000 dollars and they also stated that my account gets looked at every 3 months so please help me with this matter.

Desired Settlement: because I'm a Disabled Veteran I want to be put on one rate instead of it being raised every 3 months because my budget plan is more than my bill so I do not think thats fair

Business Response: DTE has contacted the customer and resolved his issue.  The case is closed

7/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am writing this letter because I am appalled on how DTE handled my request. On Tuesday June 25, my service was shut off due to non-payment. I had paid the amount due of $392 the same day in order to restore my service. The DTE representative and manager of Customer Service assured me that the electricity would be turned on in a time frame from 3 to 5pm Ony June 25. The technician came out to my house and could not turn the electricity on because the work order was submitted as a partial restoral. DTE took the technician's job away. I called DTE back and they told me that there was no job order to restore electricity at my townhouse. So, I was transferred to another department and they told me that they would restore my service at a time frame from 7:30pm to 9:30pm the same day. No one showed and they called my house phone to reach me. My electricity was shut off so they could not reach me. I gave several DTE representatives my cell phone number, and no one left a message. On June 26, the technician came to the townhouse to restore electricity. The issue was DTE thought we were tampering with the electricity so they did not restore the service. That was an absolute lie. So my electricity was not restored a 1 day later because of that. They could have turned it on as soon as I had paid but someone in the DTE department chose to assume that we were illegally hooking up electricity and the technician found out that it was a wiring issue. I feel I was lied to, and deceived. I really feel that it is unfair, unprofessional, and a poor representation of DTE and how they treat their customers. I should be compensated for negligance on DTEs behalf for simply believing something that was not true and failure to investigate deeper before any assumptions.

Desired Settlement: I would like a refund for those days that I did not receive service. They could have turned on the electricity as soon as they received the money. All DTE has to do was send a signal. They gave me a number to call for complaints and it was disconnected.

Business Response: DTE has received this case and will contact the customer.

6/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: DTE Energy refuses to read my meter multiple times. When they finally send someone to read the meter (after I refuse to read my own meter, being that is why I am paying them), they still send me an estimated bill. The next month they send me another estimated bill and show a different previous estimate from the month before. If they do send an actual bill it is extremely higher than the compared month from the previous year. This actual bill also has a different estimated amount than was reported in the previous month. I have spoke to DTE customer service several times regarding these issues and they tell me that every time a meter reader comes to the house my dogs come after them. I own a daycare and am home every day, all day. When they started to claim that they had been sending readers out I confronted them saying that I would have known if someone was here and my dogs would have barked to also let me know that someone was here. At that point I could have put my dogs in their cages. I dont know why they had to lie about sending a meter reader out. These customer service representatives refuse to let me talk to managers or supervisors. One representative finally offered to send me to their supervisors and they disconnected me.

Desired Settlement: I am more than willing to pay for any gas that I use but I would like to be assured that what they are saying that I am using is accurate; not just an estimate. If the meter is faulty I would like my meter replaced. I am tired of the discrepancies between every bill. If I have been paying for gas that I have not yet used I would like to be refunded and will pay for that gas when I use it.

Business Response:

Hello,

The case has been updated with the new information received and case is under review.

 

Thanks

******

 

6/23/2013 Problems with Product/Service | Complaint Details Unavailable
6/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called to have my electric turned on May 31. I received a call stating they were unable to turn it on and to contact DTE after checking the message left at the property. There was no message and DTE said the meter was broke and they were going to the westside to pick up a replacement that day. It didn't happen and the service call was rescheduled for Monday June 1st. Monday came and went with no phone call. When I contacted them they said there serviceman said the gate was locked. The gate has no lock. You lift the latch and pull. At this point I was questioning whether i would even trust someone to turn on my power that could not open a simple gate. I spoke with a supervisor (***** who informed me it was no fault of there's and they would be back out the next day.Tuesday, today rolls around and I call to make sure they came out, I was given the same explanation as Friday. DTE said they came out and the meter was broke, at this point i'm assuming whomever read the notes to me in Friday would consult the same notes Tuesday and resolve the issue. Not the case. I made a second call at 5pm and the rep said someone would be there at 4:30...again how am I supposed to trust this company to install something potentially dangerous like electric when they can't even get the time of day straight? She talked to the serviceman and he informed her they were in their way. 15mins late I get the same recording thing me to consult the note left in regards to the issue. There was no note left because no one ever showed up and i'm willing to bet they never came at all today regardless of the lines they were feeding me. And just to rub it in I get yet another recorded call letting me know they were unable to turn on the service.If I had a choice NEVER would I or anyone I know do business with this company again. This company has wasted my time and money as well as several service appointments that needed to be cancelled due to their incompetence. At this point I have no idea how to resolve this issue.

Desired Settlement: At this point i'd like a home with power, instead i have a bill but no power.

Business Response:

Hello,

Customer has been contacted and the case is closed.

 

Thanks

******

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID*******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ****

 

 

6/3/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern. My name is ***** ***** *****. While trying to pay off my closed account my call was dropped twice after waiting on hold for eight plus minutes. Then when i finally got through the dte agent was very rude and unhelpful. I know I owe dte money but I feel like I shouldnt be treated so disrespectfully. I would like to resolve this issue immediatly. This is affecting my credit. Any help with this would be greatly appreciated. Thank you. ***** ***** ****** Cell# ************. Email *****************

Desired Settlement: I would like dte energy to help me resolve the issue with my closed account, so I can begin to repair my credit.

Business Response:

DTE contacted customer and explained policy and offered options. Customer is satisfied. Case closed 

6/3/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have reached out to this company on numerous occasions pertaining to the accuracy of my bill. They keep overcharging me monthly because they are choosing not to read my meter accurately. When I gave them permission to install the necessary items in order to receive a correct reading they still have not done so. They continue to send shut off notices of my services, but will not send me an accurate bill in order to confirm the amount I should be paying. They will send me reminders that I need to pay or that I need to call in with an accurate reading. I respond to them by stating that it is not my responsibility to read my meter for you every month. That is why they hire people to come out and do that. If they are not going to do their job then, why should I have to pay for that portion of the service?

Desired Settlement: I would like for them to send me an accurate and updated bill immediately and refund any monies that I have overpaid to them.

Business Response:

Hello,

This case is still open and still being investigated.

 

Thanks

 

5/29/2013 Billing/Collection Issues | Complaint Details Unavailable
5/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hi, My complaint is about the DTE Home Energy Consultation program. I have called sometimes in early April, 2013 (not sure the exact date) to enroll in the program and have someone come out to my house and perform the consultation. I was aware of the program through the fliers enclosed in my monthly bills. The first thing I did is, I went online and did the energy analyzer and then was prompted to contact DTE to schedule the appointment for the DTE Home Energy Consultation. AS I stated above, I contact DTE in April and the answer I received from the operator that they are booked and cannot take any appointment right now and will have someone call me in 7-10 days. Fine, I waited almost a month and then someone called me in early May to schedule the consultation and everything went downhill from there. The gentleman was unprofessional and went into these long quite pauses where I had to ask him multiple if he was still there! He was confused and confused me even more. The guy sounded like he was heavy on drugs or alcohol. I was forced to end the call due to the problematic presentation and introduction. So, today Thursday, May 9, 2013 I called DTE (The Home Energy Consultation Department spoke to Sonya) and explained to them what happened and to reschedule my appointment. Again I was given the same run around that we are booked and someone will call you to schedule your appointment. I asked to speak to a manager (Omayra) and she just repeated the same thing ***** said. I kept on reminding her that I been through this before and I am not sure if you guys are selling my information to a third party and some unprofessional company is conducting these consolations. ****** failed to work with me or even put an effort into scheduling me while on the phone, the answers were redundant and no resolution was reached. My compliant is if you cannot handle the appointments loads then stop advertising your flawed products and be more transparent. This is a total failure and not altered to the help the c

Desired Settlement: I would like from DTE find a resolution to this problematic appointment scheduling or dont advertise if you cannot be up to the challenge.

Business Response:

DTE followed up with the customer and made a site visit on May 18 2013 as requested.  The caese is closed.

 

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ********

 

5/12/2013 Problems with Product/Service | Complaint Details Unavailable
5/12/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My account # is *********** 2 I had a guy call me on April 17, 2013 at 11:36am from DTE. He wanted me to buy the appliance plan for $26 a month. I told him to send me out a form and I will look at it. The next thing I know another guy said I was enrolled in the program and there is a penalty if I back out. I told him I didn't want the program right now, and the guy kept rambling on and on. I couldn't understand why one guy tries to sell the plan to you and a second guy has to take your address. I don't want the plan, and they couldn't get that through their head. I can't afford it right now. I contacted DTE and talked to a lady on the phone and she said she would mark it down that I didnt want this plan. The next thing I know, the phone went beep beep beep, and the lady never came back on the phone. This is not the first time this happened. Last year they overcharged me $150 and I had to contact Fox 2 News. They forwarded the message to the supervisor because I couldn't get a hold of anyone to help me. They kept saying they didn't overcharge me, but it turned out they did. These guys have called me so many times on my caller ID to get this appliance plan. Consumer Energy never did this. They actually send letters and never harass you about their plan. Now I am worried that on my automated billing that they will take out the $26 for the appliance plan that I don't want. That's not the way to do business DTE. We tried to contact them but all the numbers have changed. I hope you will look into this and let me know. Thank you so much for your time.

Desired Settlement: If the $26.00 is taken out of my bank account with my billing each month, I want a refund, because I don't want the appliance plan. If it is not taken out, I want DTE to stop calling me about it.

Business Response:

Hello,

 

The case has was closed 5/3/2013 and the customer has been contacted.

 

Thanks

********* ****

5/9/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Re: Account *** ************ On March 7, 2013 I made an online payment of $470.00 for a past due bill that I have requested an extension. On March 8, 2013 I saw that the amount taken out of my bank account was $812.22. I call DTE and talked to a representative named ***** and she said she would issued me a voucher for $349.22 then she said she was having trouble and she would transfer me to a customer service specialist. The specialist I talked to was name ********* *** ******** was not very happy with me and what I was saying and he stopped talking to me and I kept saying hello. I hung up and called back in and I talked to another person called D***** and she also said she would auto pay that take back and take the correct amount and she would transfer me to the Auto Pay Department. I then talked to **** and again I did not get my refund and she told me to go to my bank and she did not know why the other representatives told me I could get a refund and that they were probably new employees. I then called the office where I made payment arrangements only for my past due bill and they could not help me there either and I asked to speak to a manager or director and the representative told me they were busy with calls and someone would call me back. So I went to my bank like **** said and they said to go back to DTE because they had got paid. So I went to a branch office and talked to *** ****** and asked for my refund and I did not get it. I received a message on my phone from Mr* ******* about a survey but **** ******* could not help me either. I told **** ******* that I did not know what happened during the online payment but the prompt that came back to me show the transaction was $470.00 with the confirmation number as ********* and even if they did not believe me I did make payment arrangements for my past due bill only and I am requesting a refund of the $349.22 amount that I did not talk about when I requested an extension.

Desired Settlement: My desired settlement is for $349.22 refund.

Business Response:

Good Morning,

 

We have attempted to contact the customer and the case is still open.

 

Thanks

 

5/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I submitted a weatherization rebate in Dec 2011. At the time we had moved so I put my new adress in for the mailing address. I have called at least 15 times since then to get the status of the rebate. I was told several times that I would receive a call back and never did. Finally, after the amount changed several times... I was told I would receive two checks for $125 each. The first one I did actually receive in June. The second one was to be sent 7 days later and I still have not received it. This has been very frustrating. All I am trying to do is get my rebate. I have spent hours on the phone with the customer service people...

Desired Settlement: I would like the other check for $125...

Business Response:

Hi

This case is still under investigation.

Business Response:

Hello,

 

The customer has been contacted and the case was closed 8/6/2012.

 

Thanks

 

5/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made a web payment to DTE on DTE's website dteenergy.com the morning of 04/06/13 which was immediately drafted from my bank account same day and I also received a payment confirmation from the site upon the processing of my payment as well. On Monday 04/08, my service was abruptly disconnected. I called DTE to see why this happened and was informed by customer service and customer service management that payment through the website is not sufficient and takes 2 business days to process, therefore my service was interrupted. The major problem here is that this information is not disclosed to me the consumer when using their online payment tool and providing me a confirmation number from the site once the payment cleared mislead me to make a payment under this method with the understanding that this was sufficient to cure the payment. I expressed this concern to two different managers who compounded the matter by further providing misleading information. On 04/08 I informed the manager that I have an infant in my home and the lack of service provided an uninhabitable environment. The manager assured me that someone would be out to my between 8:30pm and 11. Being mislead, I awaited and no one showed. Therefore, I had to pack my children an pay for a motel. I called back at this time, spoke to management once more and was further assured that a technician would be out to my home the following day 04/09 between 8am and 12 noon and was informed that someone would need to be at the home. Therefore, I took time off of work to meet this requirement and again I was mislead as no one showed. I called and spoke with management again and was informed that there system holds no notations of such and that DTE could not provide a timeframe for restoration and that I would just have to wait until their team could get out to my home. Through all of the misleading communication intiating at the website, I have lost $500 groceries just purchased 1 day prior, $150 for shelter and $200 for missing work

Desired Settlement: The desired settlement that I am seeking, is return of the $40 expense I occurred paid directly to DTE for restoration of service, $500 reimbursement of groceries, $150 expense occurred for shelter, and $200 for missing work. The customer service from ground service to management is POOR and demeaning and I haven't experienced none like it before. They see no wrong in intentionally providing misleading information to immediately get you off of the phone. Customer service does not exist at DTE

Business Response: DTE has responded to customers issue.

4/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company is overcharging with billing. I use a few hours worth of energy everyday. Customer service gives conflicting info to me this includes mgmt which ruins my credit and creates financial hardship.

Desired Settlement: Bill based on usage not averages. Inquire on customers records before sending info to credit bureaus and sending out notices

Business Response:

This customer has been contacted and the case was closed 10/19/2012.

 

Thanks

********* ****

 

Business Response:

This issue has been resolved.

 

Thanks

 

Consumer Response:

[A default letter is provided here which indicates your rejection of the business's offer. 

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID 9263315, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:

[When was this issue resolved.  Because from what I remember I spent several weeks trying to tell DTE that my bill had been paid via online banking through chase along with submitting screenshots and faxes as proof only to come home and have my power shut off one day.  Just to call and for DTE to turn it right back on with no apology.  We can do this in court or DTE may provide apology, repayment for food damages and account credits.]

Regards,

* ****** 

 

 

4/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Company continues to state I havent paid them and now there's collections emailing me threatening shut off

Desired Settlement: I want an apology and for me to never be contact by this company unless there is an emergency. I remember to pay my bill and pay according to the schedule I set up. Everything I pay has a pay comes from a money order or bank so theres always proof of payment. This company needs to put a satisfory listing on my credit for the damage they have done

Business Response:

Good Morning,

This case was closed 10/8/2012.  A Letter was sent to customer regarding case findings.

 

Thanks

********* ****

 

Consumer Response:

DTE IS NOT DOING THERE JOB AND CHECKING OUT FACTUAL INFORMATION I'm NOT PAYING A BILL TWICE. Customer service rep did not call me today as planned to schedule billing sessionIm not paying that. I just paid the *Word Rejected* bill again and spoke with customer service yesterday via phone. And then I found out there was no bill and payment trace conducted internally by dte thats what the rep told me so get off my *Word Rejected* back with this because I pay all my *Word Rejected* bills. WHY DO I HAVE TO BE AN *Word Rejected* TO GET A *Word Rejected* COMPANY WHO I PAY TO PAY ATTENTION. I've been nice up to this point. But i'm working hard as hell for my money and paying the bill just for the dte company to lie and say I didn't even though I provided proof and there is a paper trail. Seriously. Also I was suppose to be put back on the plan which i shouldn't of been taking off and my meter is reading too high and yes it can be wrong because ive always use 40-50 worth of electricity since i've had apartments and i've had several I can provide those old bills of how much my payments were. yet i'm being charged *Word Rejected* near 700-100 a month to be on a payment plan because it's suppose to average out. history not the people who stayed at my apartment before because i work most of the day i'm gone and this is why I don't use much power. so my average is 40 so if I'm paying 73 a month why is my bill still going up and why arent the payments being received yet the. I plan to take legal action and call the fraud department at chase and advise them that DTE is cashing my checks but not applying them toward my account. I will get all relevant parties involved. I worked too hard all day to deal with this all the time.
Desired Settlement
I want an apology, electrician sent out to make sure meter is reading correct it doesn't matter if the meter is electronic or new it's man made there are recalls on products all the time or times when people are sent back to repair because I only use 40 a month in power. Then I want a credit for dealing with this. I've done my part dte needs to learn how to provide good customer service. If dte is collecting this money and not doing in investigation but sending me shut off notices.
Desired Settlement: Other (requires explanation

4/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hi, Most of last year the dte energy co. Did not read my meter. Complaint#*******. After many months of your letters and hours on the phone I finally did get meter read for a few months. This month once again not read. *** ******** handled it last time but now same problem.***** ****

Desired Settlement: Move gas meter outside of house.i am tired of this !!!!!!!!!!

Business Response:

Hello,

 

The case is still open and under investigation.

 

********* ****

 

Consumer Response:

[A default letter is provided here which indicates your rejection of the business's offer. 

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID 9470761, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***** ****

 

 I wonder how many times this needs to happen before you move meter to the,outside? They did not give a number where rice person could be reached .

Thank you 

 

Business Response:

Hello,

 

This case has been closed and the customer has been contacted.

 

Thanks

 

4/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: DTE submitted a bill to me approximately 2 years after claimed service was rendered. I requested that they send me the original billing statement which would prove their claim. They have not done so. DTE sent the bill to collections *** ********* and this may have prevented me from getting a needed job. Now I'm looking at a possibly taking them to court. The bill that had been submitted to me does not even show when or where service rendered, also the last name listed is not mine, and never was. Due to the number of years it took to get for them to contact me I'd say that DTE is grasping at straws. While the bill they have submitted is around $62, I'm sure they've spent twice as much to get it collected. 3 years to collect an incorrectly notated bill is harassment.

Desired Settlement: Show me the original billing statement with the 100% correct information, or write it off with an apology letter I take to potential employers.

Business Response:

Hello,

 

The customer has been contacted and the case is still open.

 

Thanks

 

4/8/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have a Home Protection Plus service contract with DTE Energy. on february 22, 2013 i called Dte and reported that my refrigerator will not get any colder than 47 degrees for the last week. on feb 23, 2013 a repairman came and after checking he told me he would order a new thermostat for my fridge. on march 8th 2013 the repairman came with the new part and told me that it is the wrong part.i called Dte and told them that i need to keep my food cold and ********* said he would call Phil's service and find out the problem, later phil's service called me and stated they would overnight order the part. on march 13 the repairman came and installed the new thermostat and told me that it will take 24 hours for the refrigerator to cool down to normal temperature. on march 18 i called Phil's service and reported that nothing has changed and the temperature is still 47 degrees.**** told me to call Dte and report it so Dte can give Phil's service a work order number.on march 19 at 10 a.m. **** called me and stated the repairman will be here between 11 a.m. and 6 p.m..around 4 p.m. a different repairman from Phil's service arrived and did some testing and we found that the bottom of the fridge is 31 degrees and the middle and top of the fridge is 47 degrees and he told me that he would order a part and he left. this afternoon march 22, 2013 a lady from phil's service called and told me that she does not have any idea when the part will arrive for my fridge.Could you PLEASE help DTE to get my refrigerator working properly so i can store food in it and not have to cook a small meal each day because i cannot store leftovers. if not i have been advised to contact "Ruth to the rescue" on television.Thank You.********* *****

Desired Settlement: If Phil's service cannot find my problem and correct it i would like for them to use a more experienced company to solve OUR problem so i can store food in my refrigerator.

Business Response:

Hello,

The customer has been contact and the case is still open under investigation.

 

Thanks

********* ****

 

 

 

3/27/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: OK I LIVE IN A TWO BEDROOM HOUSE WITH FORCED HEAT I KEEP GETTING THESE BILLS FOR $900 A MONTH FOR A LIGHT BILL ITS ONLY THREE PEOPLE STAYING IN MY HOME A 5 MONTH OLD BABY WHICH HER ROOM IS NEVER USED AND MY WIFE I HAD DTE COME OUT AND DO AN ENERGY CHECK CAUSE MY BILLS ARE REALLY HIGH THE SWITCHED OUT ALL OF MY LIGHT BULBS TO THERE BULBS AND MY SHOWER HEAD TO A LOW ENERGY I HAVE NEVER SEEN A METER READER COME TO MY HOME SINCE I BEEN HERE BUT THREE TIMES AND I BEEN HERE SINCE MAY OF LAST YEAR MY BILLS WERE ONLY BETWEEN $80-$100 FORM MAY TO SEPTEMBER THEN THEY SEND ME A BILL FOR OVER A THOUSAND DOLLARS SO WHEN I CALL THEY TELL ME THEY UNDER CHARGE ME ALL THOSE MONTHS NOW I KEEP GETTING THESE BILLS FOR $900 FOR ONE MONTH I DON'T USE $900 WORTH OF ELECTRICY IN ONE MONTH THAT'S NOT EVEN POSSIBLE SO I CALL AND ASK THEM WERE THEY GET THEY NUMBERS FROM AND THEY HUNG UP THE PHONE ONE AGENT CALLED ME A LAIR AND TOLD ME SOMEONE READS MY METER EVERY MONTH AND THEY DON'T I KNOW WHEN AND WHAT DAY THEY SUPPOSE TO COME I'VE NEVER SEEN A METER READER SINCE LAST YEAR JULY AND IT TELLS U ON THE BILL WHAT DAY THEY WILL BE COMING AT ONE POINT THEY TOLD ME THEY COULD READ MY METER CAUSE THERE WAS A DOG IN MY YARD WHEN IN FACT I DIDN'T OWN A DOG BUT THEY STILL SENT ME A GUESSED BILL FOR $800 I UNDERSTAND DETROIT BROKE BUT I AIN'T PAYING FOR THEY( BROKENESS) NOW NOBODY WANTS TO EXPLAIN TO ME Y MY BILL SO HIGH I THINK IN STEAD OF THEM BEING RUDE AND IRATE THEY NEED TO DO BETTER AND I WOULD LOVE FOR THEM TO KNOCK ON MY DOOR TO LET ME KNOW THEY ARE READING MY METER THEN I CALLED ONCE AND THEY HAD ME READ THE METER AND TOLD ME THE METER WAS MESSED UP AND IT NEED TO BE CHANGE BUT NO NEVER CAME A CHANGED IT SO I DON'T KNOW WHAT THEY PROBLEM IS BUT IT NEEDS TO GET RIGHT....THANK U

Desired Settlement: I WOULD LIKE MY BILL TO BE BETTER EXPLAINED AND I WOULD LIKE FOR THEM TO FIX MY BILL BECAUSE THERE IS NO WAY ** **** MY BILL SHOULD BE THIS HIGH.AND I KEEP PAYING AND THE MORE I PAY IT SEEMS LIKE IT GET HIGHER... UN HAPPY PERSON

Business Response:

Hello,

 

The customer has been contacted and the case has been closed.

 

Thanks

 

3/18/2013 Billing/Collection Issues | Complaint Details Unavailable
3/6/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My bill covering December was DOUBLE what it has ever been in the winter. I live on my own in an 1100 square foot townhouse and keep my heat at 64. When I first called to complain about the bill, I was told "It's your Christmas lights, ma'am. Pay the bill". I explained to him that I have an 18" Christmas tree and that's it. He then told me there might be an issue with the meter and they'd be happy to come check their equipment - but charge me $10 to do so!!! They checked it and said "Meters fine - pay the bill". It gets escalated to their supposed Customer Service which was a joke!!! She tells me "It was colder in December than it was in November.". I then tell her that it was MUCH colder in January than December and the bill actually went DOWN!!! She had no answer for that. She told me the bill covered 4 more days for December than January. I told her its $50 for four days!!! She then went back to telling me it was colder in December than November. I, of course, told her it was MUCH colder in January and the bill was LOWER!!! She then kept to her same argument and I asked for her supervisor, who she claims wasn't in and ended up giving me the number to some woman who I highly doubt is her supervisor.

Desired Settlement: I want a $75 credit applied to my account. There is NO reason my bill should be double, despite their excuses of "It's your Christmas lights" and "It was colder in December than November" - but no answer why the bill went down in January which was much, much colder.

Business Response:

Hello,

We have received a duplicate case for this customer from the State of Michigan

 

Thanks

********* ****

 

3/5/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On January 24th, our gas was shut off, which we did not understand since last I checked we had a negative balance. Long story short, we came to find out that a technician had come to replace or reset our gas meter, and then linked it to the account that preceded us (a leased house). Naturally when the previous tenant received a bill for a house she wasn't living in anymore she refused payment. Our gas was shut off without warning. I was then accused of not having paid for electricity for the entirety of the lease so far (May-January). Once they looked at my bills they realized they were mistaken. I received numerous apologies and even a follow up call from a manager who promised to bring this to higher management. We waited two hours in below freezing weather for someone to turn on our heat. The lack of communication continued to be appalling as a few days later a technician came to turn on our gas--which had been turned on. Now I just received a bill for over 1,000 for gas charges from the beginning of the lease (May) until now (February). Our billing summary below this states that payments have been made in full since the beginning. Not only is this incorrect but DTE owes US money and clearly no changes were made to our account as we were promised.

Desired Settlement: I want assurance that our service will not be turned off again, and would like credit to our account since the bills have always been paid early or on time. In the middle of winter this oversight should not be happening.

Business Response:

Hello,

The customer has been contacted and the case is still open under investigation.

 

Thanks

********* ****

 

3/4/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been a customer of the DTE Energy Home Appliance Program and have paid all fees associated ontime. Recently, I experienced a problem with my furnace not working. I called the provided phone number and to be brief, was given the runaround by DTE HPP reps for over a day until a contracted provider (Phils Service of Waterford, MI) could come to my home. During the intial wait, Phil's service and DTE HPP Appliance Program staff both provided misleading, inaccurate and wrong information on multiple occasions. This resulted in Phil's service (contractor for DTE) coming to my home after I was able to get the furnce working, and telling me they could not find a problem. Fast forward two weeks and the furnce was acting up again with the same problem. I call DTE HPP Applicance repair and requested a service technician be contacted. I specifically asked not to have Phil's service used as they had previously not met appointments when scheduled with me. I was told that DTE HPP had to use Phils as the most recent service call was less than 30 days old. DTE contacted Phils service and once again, I was not provided with service in a reasonable period of time. I called Phil's the next day and was told that someone should have come out the night before (none had,but the tech rather left a message that I should call during business hours the next day). I made another appointment to which Phil's did not show and once again made a third appointment for servie on 15Feb (specific request that was approved was for the first stop of the day between 0800-1000). Phils again did not show and I cancelled their service call. I also contact DTE HPP and cancelled my agreement immediately due to their unreasonable service timeframes. I also request the DTE HPP agent to file a complaint on my behalf with the MPSC.

Desired Settlement: Fullr efund of all fees paid toward this program. Service was requested twice based on same issues presented. First result was an in adequate timeframe of response with no rememdy provided. Second was cancelled due to the same unreasonable service and missed appointments as the first.

Business Response:

Hi,

This case is still open and the under review.

 

Thanks

********* ****

 

2/12/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been charged for over 2 years on an outside light that is not on my property and across the street. I was not aware of this until recently, and the costs I have incurred are around $400. DTE doesn't know why this light has been billed to me, but blames me for not finding out the problem sooner, and shifts the blame to me. Not only is that insulting, but they admit I shouldn't have been charged in the first place. They have not returned my many phone calls as promised. This light is across the street from me, and is within 2 feet of 2 different residences, in which they have incurred benefit. DTE has told me I am the only one that is paying for this light, which I never asked to be turned on, and does not benefit me in any way. All I want is to be reimbursed for the costs I have incurred, and what is legally due back to me.

Desired Settlement: Please reimburse me the costs I have unknowingly paid for 2 years.

Business Response:

Dear BBB:

     This complaint is still open.  I will respond as soon as a final resolution has been provided to the customer.  Thanks for your patience.

 

** ******

 

Consumer Response:

What was the point of contacting the BBB? DTE said again the light shouldn't have been charged to me, but they won't refund any money because I should have known sooner. Who runs a business like this? How can that be considered a legitimate response?



[A default letter is provided here which indicates your rejection of the business's offer. 

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID 9390846, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

******* ******

 

 

Business Response:

Hi,

This case has been closed and we stand by our decision.

 

Thanks

********* ****

 

2/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Tuesday jan. 29, 2013 out side temp. is 4 degrees F. I have an ins. plan called HPP monthly Ultimate protection plan with DTE costing $26.95 . My furnace/boiler stopped heating my Home last night and I called DTE at about 8 am and their agent said they would be out to fix it asap (tuesday or wed) then at about 4pm DTE called and stated they would not service my boiler because a tech had said I had wired the house thermostat which was incorrect and errelivent. That other contractors had worked on the boiler therefor this new problem would not be covered. What the other contractor had worked on had nothing to do with the current problem.The problem was internal to the Boiler systems process of regulating how the water temp. is regulated . They left me and my crippled wife to freeze all day so I could not call for help locally tell the next day (Wed) .

Desired Settlement: Contact DTE and get them to pay the bill for the Boiler repair. Make notice that the DTE Home Protection Plus plan is a ripoff . That DTE could care less for there customers safety

Business Response:

This complaint is still open.  I will contact you once the final resolution has been provided.  Thanks for your patience.

 

**** ******

 

Business Response:

Listed below is the outcome of the complaint:

 

2/4/13 - An agreement was reached between the HPP administrator and *** ******* for reimbursement of boiler repair.  *** ******* needs to provide  a receipt for the repair and  remain enrolled in the HPP service plan. *** ******* was completely satisfied with this resolution.

2/10/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: dte lied to my self and my wife about the home protaction plan

Desired Settlement: fix the problum

Business Response:

This complaint was closed on January 23, 2013.  The email below was sent to the customer as a resolution to the complaint:

To: ***********************
From: ******* *************************
Date: 01/24/2013 05:22PM
Subject: #secure Home Protection Plus Feedback (Reference #*******)

Dear *** * **** **** *******
On behalf of DTE Energy, thank you for contacting DTE Energy Home Services. This message is a follow-up to my conversation of January 22, 2013 with **** ****** regarding your Home Protection Plus® service.

It is the goal of our program to provide our members with a quality service experience. I deeply regret learning of your inconvenience in the process of using our service. On behalf of DTE Energy Gas, please accept my apologies.

To be fair to all of our members, your service is governed by a set of Terms and Conditions. I have reviewed the service history for your furnace as promised to determine the eligibility for additional repairs. I have been advised by our authorized contractor, Nieboer Heating & Cooling, that they have replaced a capacitor and flame sensor. During their third visit, they determined that the appliance's control board was shorting out due to a condesate leak in the appliance. They also found that the unit required a thorough cleaning, and a condition with the venting system exists that compromises its safe operation. Based upon their review with HPP Program Management, it was determined that the estimated cost of completing these additional repairs would exceed the value of the appliance, based upon its current age and condition.

In this instance and in accordance with the Terms and Conditions that govern your service, I recommend replacement of this appliance as opposed to performing additional repairs, if you have not done so already. Unfortunately, as you have not completed 12 months of continuous coverage, I am unable to offer you a GreenBacks Cash allowance towards the replacement of your furnace. I have, however, honored your request for termination. Your coverage has ended effective January 10, 2013. The outstanding balance of $53.90 is considered valid to cover the cost of services received while a member of our program. If you have any additional questions or concerns regarding this matter, please contact this office directly at ***** *********
Thank you again for contacting DTE Energy. While we regret losing you as a customer, we thank you for your past participation on our program.

Sincerely, 

******* ** *****
Senior Customer Service Consultant
DTE Energy Home Services
************ ************ *****


 

1/27/2013 Billing/Collection Issues | Complaint Details Unavailable
1/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 12/4/12, through the Home Protection Plan with DTE Energy, the vent for my clothes dryer was serviced by ***** *******. The service was totally unsatisfactory. The vent piping was not properly reconnected, duct tape was left hanging from the pipe, debris was left on the floor, & most importantly, the venting did not work properly after the service. Furthermore, the service workers were completely unprofessional in their behavior -- including their mocking of the USMC flag on my porch (my son is a career Marine). After leaving town during the holidays, I returned on 12/28/12 and filed a complaint with DTE Energy on 12/31/12. The representative was helpful and concerned and indicated that I would be contacted by the end of the week. On 1/4/13 I recontacted DTE Energy regarding progress on my service complaint and was told by a very unconcerned representative that I would have to wait 2-4 weeks to get a response. Since DTE Energy billed me (and was paid) prior to ***** *******'s service call, and since my dryer was worse after the service call than before, and since the backdraft and heat from the dryer posed a health/danger problem when in use, and since I had properly followed complaint procedures --- I found the DTE representative's response on 1/4/13 totally unsatisfactory. In sum, DTE Energy was quick to get my payment for a completely unsatisfactory service, but has shown no interest in or progress in correcting the problem they created or in responding to my complaint.

Desired Settlement: The dryer vent servicing must be re-done and completed in a timely, safe, professional and satisfactory manner. I also believe I deserve an apology for the unsavory behavior and inadequate service of the original service call and DTE's lack of interest in or response to my service complaint.

Business Response:

Hello,

This case was closed 1/10/2013 and the customer was contacted.

 

Thanks

********* ****

 

1/22/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Dear BBB Representative,I have a problem with DTE energy billing. I bought a home protection plan through DTE. Plan costs 26.95 per month. I bought the plan at the end of 2010.The charge for the plan was paid directly from my bank account. This year I found out on my bank account for November that I was charged $53.90 for the same home protection plan. I checked all my 2012 bank statements .Each month I was accurately charged 26.95 and only in November charge was 53.90.I checked also all statements for 2011. I was charged 26.95 each month and again I was charged 53.90 in November 2011.I called DTE, Ph ******* **** (home protection plan).I spend hours on phone with them. It looks like for DTE was easy to overcharge me but difficult to return money back. When I called on 11/26/2012 I asked them also to cancel my insurance.One month later I called to find out about their decision, I was told that I will get credit for 2012, but they could not go back to check 2011 overcharge. They also did not cancel my insurance.One more complain. When we called for service on air condition in May 2012, technician came, but did nothing. He told that it is time to change air condition. We called another company to refill air-condition, because it leaked.Please help to deal with DTE energy and get my money back. I also think that it should be penalty for companies which overcharge clients.My address where I have an issue with DTE:30*** ******* ***** ************** ******** ****** dont have account number with DTE for this address. They look up information by address and last name. My last name ******* ******Thank you.******* ******

Desired Settlement: DTE should refund me for 2012 and 2011 overcharge. DTE should not bill me for November-December.I asked them to cancell it on 11/26.I think DTE should pay penalty for overcharge, because it is not mistakes .It is done constently. They have explanation, when you call: We charge on November for 2 months , because we dont charge at all one month. This is completely not true. They charge each month , 12 payments in each year.These charges go through as long a customer d/not notice overdraft

Business Response:

Good Morning,

The customer has been contacted and this case was closed at 1/9/13.

Thanks

********* ****

 

1/22/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My name is ***** ********** friend advised me to ask for your helpI have a complain regarding DTE billing. My family did not live in condominium on 448* ******* **** **** *********** ** ***** from 05/19 through 10/18 2012. Every electrical appliance was turned off, but refrigerator. Refrigerator worked at min settings. Air-condion and heater was also not workingI was billed as shown below: June,2012-$15July-$40August-$30.19September-$27.78October- $28.87It is big variation in these bills, that actually should be very close in amount of $ charged. Isnt too much for just refrigerator usage?

Desired Settlement: DTE should review thier billing and refund overcharge.

Business Response:

Good Morning,

The customer has been contacted and the case was closed on 1/8/2013. 

 

Thanks

********* ****

 

1/1/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: DTE HAS LIED ABOUT SERVICE TURN ON AT MY ADDRESS , THEY HAVE TOLD ME ON 3 SEPERATE DAYS THAT MY SERVICE WOULD BE ON AND EACH DAY THE HAVE LIED ABOUT WHY THE SERVICE WAS NO CONNECTED. EACH DAY THEY HAVE SAID SERVICE WILL BE CONNECTED BY 12 MIDNIGHT SINCE fRIDAY dEC 7TH 2012 TO DATE THE SERVICE HAS NOT BEEN CONNECTED!

Desired Settlement: sERVICE CONNECTED AND REMOVAL OF 50DOLLARE FEE CHARGED TO CONNECT GAS METER.

Business Response:

Good Morning,

This case is still open but the customer has been contacted.

Thanks

********* ****

 

1/1/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: no response to inspect and fix damages caused to my home and property caused by there failing equipment. several attempts were made prior to this incident to address the issue with a leaning pole on my property. a crew was sent out and assured us that the pole was fine. and in less than six months the pole leaned so that an electrical wire snapped and fell on my property causing significant damage my privacy fence, lawn and 17 squares of sidewalk concrete on the side of my home. It is a serious hazard as I live two blocks from a elementary school. the wire fell at 6:30am as my daughter and I were leaving our home for school and work. if my daughter and I had not been delayed by mere seconds because she went back to her room to get something we would have been in direct contact with the down live wire. DTE arrived over an hour after my initial 911 which could have prevented most of the damage. they cut the wire down and left, with no attempt to place caution tape over the sidewalk.they made no effort to remove the mound of crystallized concrete or cover up the holes that that the downed wire caused to my home. they got back in there (4)trucks and sat on the side of my home for 45minutes to an hour and drove away. I followed to have someone come out and secure the area as I go through the lengthy claim process. I was told a manager would call me no response yet. this happened on dec.4 no response yet. If some hurts themselves on my property I could be sued and the pole has several more live lines that could fall at any time.

Desired Settlement: -replace (2) poles-fix 17 squares of side walk cement-replace privacy-missed work wages

Business Response:

Good Morning,

This case was closed on 12/13/2012 and the customer has been contacted.

Thanks

********* ****

 

12/28/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been overcharged on my electric bill. I am not home until 8 pm and barely use electricity. When I inquired about issues with the electrical wiring in the apartment,I was told that its my issues. The electrical company refused to check into it or even do an audit. Other than a fridge, a washer and dryer, a stove plus a TV there is no other appliances in the apt. I have called several times but with no answer. Please look into it.

Desired Settlement: I would like the electrical company to look into issues with the electrical power into the apartment and figure out what exactly is wrong. And would like a refund on what I was overcharged.

Business Response:

Good Morning,

This case was closed 12/21/2012 and the customer has been contacted.

 

Consumer Response:

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID 9330567. I have contacted DTE again to resolve the matter. I however found that the apartment bldg which I currently live in gave them the wrong meter number. So I am waiting to see their resolution after the investigation is completed on Jan 2, 2012. 

Regards,

***** ****

 

 

12/23/2012 Billing/Collection Issues
12/23/2012 Problems with Product/Service
12/13/2012 Billing/Collection Issues
12/12/2012 Problems with Product/Service
12/7/2012 Problems with Product/Service
12/6/2012 Problems with Product/Service
11/28/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: IN SEPTEMBER OF 2012 THE ELECTRICITY WAS SHUT OFF IN MY APARTMENT WITHOUT A SHUT OFF NOTICE ON THE WEEK OF THE 3RD TO THE 7TH. I CALLED THE LAST WEEK OF AUGUST TO SET UP PAYMENT ARRANGMENTS AS MY BILL WAS VERY HIGH DUE TO SUMMER TEMPERATURES. I SAT ON HOLD AND COULDN'T WAIT ANY LONGER AS I WAS AT WORK, SO I MADE A PARTIAL PAYMENT AS I DID NOT WANT THE COMPANY TO THINK I JUST WAS NOT PAYING. A WEEK LATER I GAVE BIRTH TO MY SON, AND HAD MY HANDS TOO FULL TO CALL AGAIN. I CHECK MY MAIL BOX EVERYDAY. THERE WAS NEVER A SHUT OFF NOTICE AND AS I HAVE BEEN TOLD, DTE IS REQUIRED TO SEND TWO(2) NOTICES BEFORE SHUTTING A CUSTOMER OFF. MY POWER WAS TURNED OFF A FEW DAYS AFTER RETURNING HOME FROM THE HOPSITAL. I HAD TO CALL AND PAY OVER $300 DOLLARS TO GET IT TURNED BACK ON, AS I HAVE YOUNG CHILDREN IN THE HOUSE AND I AM AN ASTHMATIC. I HAD TO PAY A DEPOSIT THAT IS SITTING ON MY ACCOUNT UNTIL A YEAR OF ON TIME PAYMENTS. WHICH NEEDS TO BE RETURNED AS I WAS UNRIGHTFULLY SHUT OFF. MY HUSBAND CALLED AND ASKED FOR A HEARING TO BE SET UP WE WERE TOLD WE WOULD BE CONTACTED, CUSTOMER SERVICE WAS DISRESPECTFUL TO MY HUSBAND, AND EVEN SAID "MAYBE YOUR WIFE HID THE BILL" AND THEN TOLD US WE COULD NOT GET A HEARING FOR OUR CASE. JUST BECAUSE THEY ARE THE ONLY COMPANY PEOPLE CAN GO THROUGH FOR ELECTRICITY DOES NOT GIVE THEM THE RIGHT TO TREAT THEIR CONSUMERS THE WAY THEY DO. HAD I GOTTEN A SHUT OFF NOTICE THIS WOULD HAVE ALL BEEN AVOIDED. I HAVE NOTES OF PEOPLE MY HUSBAND SPOKE WITH, WHICH DAYS, AND WHAT WAS SAID.

Desired Settlement: MY UTILITY BILLS HAVE BEEN PAID EARLY/ON TIME SINCE MY PREV. RESIDENCE ALMOST 2 YEARS AGO. THIS WAS MY FIRST LATE BILL. I AM REQUESTING MY DEPOSIT BACK AND THE FEE FOR BEING SHUT OFF. I DONT NEED A CHECK AND IM NOT TRYING TO BECOME A MILLIONAIRE I JUST WANT THE MONEY TO BE CREDITED BACK TO MY ACCOUNT AND ANY FUTURE PROBLEMS TO BE RESOLVED IN A MUCH MORE PROFESSIONAL MATTER THAN WHAT I HAVE RECENTLY DEALT WITH THROUGH DTE'S CUSTOMER SERVICE.

Business Response:

Good Morning,

This case has been resolved and closed on 11/27/2012.

 

Thanks

********* **** ************

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** ******

 

11/25/2012 Problems with Product/Service
11/19/2012 Problems with Product/Service
11/18/2012 Problems with Product/Service
11/4/2012 Problems with Product/Service
11/1/2012 Billing/Collection Issues
10/29/2012 Billing/Collection Issues
10/24/2012 Billing/Collection Issues
10/23/2012 Billing/Collection Issues
10/23/2012 Billing/Collection Issues
10/22/2012 Problems with Product/Service
10/22/2012 Billing/Collection Issues
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10/17/2012 Billing/Collection Issues
10/11/2012 Billing/Collection Issues
10/10/2012 Billing/Collection Issues
10/8/2012 Billing/Collection Issues
9/24/2012 Billing/Collection Issues
9/22/2012 Problems with Product/Service
9/10/2012 Problems with Product/Service
8/23/2012 Problems with Product/Service
8/19/2012 Problems with Product/Service
8/14/2012 Problems with Product/Service
8/14/2012 Problems with Product/Service
8/14/2012 Billing/Collection Issues
8/14/2012 Problems with Product/Service
7/29/2012 Billing/Collection Issues
7/27/2012 Problems with Product/Service
7/16/2012 Problems with Product/Service
7/15/2012 Problems with Product/Service
7/12/2012 Problems with Product/Service
7/2/2012 Billing/Collection Issues
6/30/2012 Billing/Collection Issues
6/24/2012 Billing/Collection Issues
6/24/2012 Billing/Collection Issues
6/24/2012 Billing/Collection Issues
6/6/2012 Guarantee/Warranty Issues
6/6/2012 Problems with Product/Service
6/5/2012 Billing/Collection Issues
6/5/2012 Problems with Product/Service
5/28/2012 Billing/Collection Issues
5/21/2012 Billing/Collection Issues
5/13/2012 Problems with Product/Service
5/13/2012 Billing/Collection Issues
5/13/2012 Billing/Collection Issues
5/7/2012 Billing/Collection Issues
5/6/2012 Billing/Collection Issues
4/29/2012 Problems with Product/Service
4/22/2012 Billing/Collection Issues
4/4/2012 Guarantee/Warranty Issues
4/4/2012 Problems with Product/Service
3/26/2012 Billing/Collection Issues
3/26/2012 Problems with Product/Service