BBB Business Review

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BBB Accredited Business since

Consumers Energy

Additional Locations

Phone: (517) 788-1824 Fax: (248) 433-5644 View Additional Phone Numbers   http://www.consumersenergy.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Consumers Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Consumers Energy include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 218 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

218 complaints closed with BBB in last 3 years | 77 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 125
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 91
Total Closed Complaints 218

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Consumers Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1995 Business started: 01/01/1886 in MI Business started locally: 01/01/1886 Business incorporated 01/22/1968 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Service Commission - GENERAL
6545 Mercantile Way #7 P.O. Box 30221, Lansing MI 48909
http://www.cis.state.mi.us/mpsc
Phone Number: (800) 292-9555
Fax Number: (517) 241-6181

Type of Entity

Corporation

Contact Information
Principal: Mr. John G. Russell, CEO
Principal: Ms. Melissa Soltis, Customer Service
Business Category

Electric Companies Natural Gas Companies Business Services - General

Alternate Business Names
a CMS Energy Corporation Company
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.