BBB Business Review

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This business is not BBB accredited.

Zumu, LLC

Phone: (855) 588-9868 50064 Drakes Bay Dr, Novi, MI 48374 View Additional Email Addresses


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Description

Used entertainment products trade-in service. We provide a simple website where our customers can get a 'trade' offer for old CDs, DVDs, and Video Games. We provide free shipping and pay our customers in cash for any 'trades' they make.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Zumu, LLC include:

  • 467 complaint(s) filed against business
  • Failure to respond to 259 complaint(s) filed against business
  • 49 complaint(s) filed against business that were not resolved
  • Length of time business has been operating


Customer Complaints Summary Read complaint details

467 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 236
Delivery Issues 34
Guarantee/Warranty Issues 1
Problems with Product/Service 170
Total Closed Complaints 467

Additional Complaint Information

This business began to incur a volume of complaints that was higher than usual, based on their history, in March of 20132.  The business continued to be responsive to BBB, resolving all complaints through September of 2013.  In October 2013, the business became unresponsive to consumer complaints.  When BBB made contact with Zumu, LLC, the business indicated that it would not accept or respond to complaints forwarded by BBB in future.

As a result of both the high volume of complaints incurred and the business' refusal to accept, respond to and resolve consumer complaints from BBB, BBB revoked the BBB Accreditation of Zumu, LLC in November 2013.

Customer Reviews Summary Read customer reviews

1 Customer Review on Zumu, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 16, 2012 Business started: 12/27/2010 in MI Business incorporated 12/27/2010 in MI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Meridith Petriella, Manager, Customer Service
Contact Information
Customer Contact: Ms. Meridith Petriella, Manager, Customer Service
Business Category

DVD sales & service Online Retailer

Alternate Business Names
The Land of Zumu
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.