BBB Business Review

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BBB Accredited Business since

North American Bancard

Phone: (248) 269-6000 Fax: (248) 283-6204 View Additional Phone Numbers 250 Stephenson Highway, Troy, MI 48083 http://www.northamericanbancard.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that North American Bancard meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for North American Bancard include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 343 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

343 complaints closed with BBB in last 3 years | 94 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 163
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 166
Total Closed Complaints 343

Customer Reviews Summary Read customer reviews

0 Customer Reviews on North American Bancard
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 23, 1998 Business started: 01/01/1985 in MI Business started locally: 01/01/1985 Business incorporated: 01/01/1985 in MI
Type of Entity

Corporation

Contact Information
Customer Contact: Mr. Scott Webb, Call Center Director
Business Category

Credit Card Processing Service Credit Cards & Plans Payment Processing Service

Alternate Business Names
Advanced Payment Solutions
Industry Tips

As in any business transaction, the Council of BBBs suggests that all agreements, guarantees and instructions be carefully reviewed before signing any contract to make certain that all obligations, rights, and limitations are fully understood. Make sure any oral promises are confirmed in writing. Do not sign any contract with sections left blank.

Industry Tips
Debt Consolidators
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.