BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Graphite Payments, LLC

Phone: (888) 228-1011 Fax: (973) 630-9956 32070 South River Road, Harrison Township, MI 48045

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We set merchants up to take Visa/MasterCard/Discover/American Express as a form of payment. We also offer ATM's, Cash Advance, Check Services & Gift/Loyalty, Cash Register, POS Systems.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Graphite Payments, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Graphite Payments, LLC include:

  • Length of time business has been operating
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Graphite Payments, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 17, 2008 Business started: 08/01/2008 in MI Business started locally: 08/01/2008 Business incorporated 09/07/2007 in MI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Sherry Lia, CEO Ms. Shawna Carlisi, VP of Finance
Contact Information
Principal: Ms. Sherry Lia, CEO
Business Category

Credit Card Processing Service Payment Processing Service

Products & Services

Graphite Payments, LLC offers the following product(s): We set merchants up to take Visa/MasterCard/Discover/American Express as a form of payment. We also offer ATM's, Cash Advance, Check Services & Gift/Loyalty, Cash Register, POS Systems.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.