BBB Accredited Business since

Auto Credit Express, Inc.

Phone: (248) 370-6600 Fax: (248) 370-6601 3271 Five Points Dr Ste 200, Auburn Hills, MI 48326 View Additional Email Addresses http://www.autocreditexpress.com/ View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Auto Credit Express, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Auto Credit Express, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Auto Credit Express, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 08, 2000 Business started: 06/01/1999 in 0 Business incorporated 06/04/1999 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Financial and Insurance Svcs
P.O. Box 30220, Lansing MI 48909
Phone Number: (517) 373-0220
Fax Number: (517) 335-4978

Type of Entity

Corporation

Contact Information
Principal: Mr. Rich La Londe, CEO
Business Category

Credit & Debt Counseling Consumer Finance & Loan Companies

Alternate Business Names
Ace Tech, Inc.
Industry Tips

Under the federal Fair Debt Collection Practices Act, collection agencies may not use any false, deceptive or misleading representations or means to collect debts. They may not, among other things, harass, oppress or abuse any person while attempting to collect a debt. A debtor may be contacted in person or by phone between 8 a.m. and 9 p.m. They may be contacted at work unless their employer disapproves. When calls at work are allowed, the law still prohibits collectors from
telling others about the debtor's personal finances, threatening physical violence, using abusive or obscene language, or engaging in certain types of deception. For example, a debt collector may not intimidate a debtor by threatening arrest or imprisonment.

ADDITIONAL COMMENT, IF APPLICABLE

Anyone considering entering an agreement with a debt collection agency should determine, before making a commitment, the collection methods used by the agency.


Additional Locations

  • 3271 Five Points Dr Ste 200

    Auburn Hills, MI 48326 (248) 370-6600

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/26/2014 Problems with Product/Service
7/31/2013 Problems with Product/Service
4/21/2013 Problems with Product/Service | Complaint Details Unavailable