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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Entertainment Promotions, the 50 year old discounts and promotions brand, resumed operations on March 27, 2013, after filing a chapter 7 bankruptcy petition on March 12, 2013. Charles M. Forman, who was appointed chapter 7 trustee by the United States Department of Justice, was authorized by the Delaware Bankruptcy Court to operate Entertainment Promotions as a going concern pending its sale, which is expected to occur on or about April 22, 2013. 

Entertainment Promotions / Entertainment Publications, LLC was, before its March 12 bankruptcy filing, a BBB Accredited Business.  During its reorganization, BBB has temporarily suspended Accreditation, pending a review of Entertainment Promotions after its pending sale has been finalized.

This suspension does not reflect any negative experience of Entertainment Promotions by BBB during its reorganization period.  BBB will evaluate the restructured organization to ensure that it continues to meet BBB standards and extend an invitation to its new ownership and management to apply for BBB Accreditation, if applicable.  During this period, when the sale and BBB review of the company is pending, the BBB Business Review for this business will remain in a not-rated (NR) state.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.

Entertainment Promotions Continues Operation During Ownership Transition

Pending a Sale to New Ownership, Entertainment Promotions Operates as a Going Concern as Part of Bankruptcy Proceedings

Troy, MI, April 1, 2013 —Entertainment Promotions, the 50 year old discounts and promotions brand, resumed operations on March 27, 2013, after filing a chapter 7 bankruptcy petition on March 12, 2013. Charles M. Forman, who was appointed chapter 7 trustee by the United States Department of Justice, was authorized by the Delaware Bankruptcy Court to operate Entertainment Promotions as a going concern pending its sale, which is expected to occur on or about April 22, 2013.

During this time, Entertainment Promotions will to continue to serve its consumers, merchants, partners and vendors. We are proud to announce that:

  • Entertainment.com is accessible to its members for online saving.
  • 2013 Entertainment Book Memberships may be ordered online.
  • Shipping of Entertainment Book Memberships is resuming.
  • Spring Entertainment fundraising programs are resuming and delivery of product is commencing.
  • The Entertainment merchant network is intact and operational.
  • Our merchant redemption guarantee remains in effect and our merchant support staff is in place.
  • The Corporate Marketing Solutions team is working with their clients to ensure that their needs are met.
  • Corporate partner programs continue to be intact with fully functional websites.
  • Contracts entered into with Entertainment prior to the Petition Date are and have remained valid and Entertainment intends to honor its obligations as outlined in the contract.

Mr. Forman received an offer for Entertainment from HSP-EPI Acquisitions, LLC. If successful, the bidder, HSP-EPI Acquisitions, LLC, (whose members includes Lowell Potiker, son of founders Hughes and Sheila Potiker) intends to continue to operate Entertainment. In addition, other parties have expressed interest in purchasing and operating Entertainment.

Additional articles and information:
Santo, Jamie. (2013, March 25).
Ch. 7 Trustee OK’d To Run Coupon Co. Ahead Of Auction. March 25, 2013. Law360.

Felton, Ryan. (2013, March 22). Son of Entertainment Publications founders makes $11.3 million offer to buy company assets. Crain’s Detroit Business.

Legal Letter Concerning Existing Entertainment Contracts and Agreements. (2013, March 27). Forman Holt Eliades & Youngman.

About Entertainment
Entertainment Promotions (
www.Entertainment.com) is a leader in providing the most recognized and purchased consumer discount, promotion and coupon products throughout the U.S., Canada, Australia and New Zealand.

Entertainment® enables consumers to enjoy the widest variety of coupons and savings offers through a diverse suite of savings memberships including: Entertainment® Book and Entertainment® Digital Access. With one of the largest offer networks, consisting of 70,000 local merchants, regional and national retailers, advertisers and ecommerce brand partners, Entertainment makes it possible for consumers to save anytime, anywhere and any way they want with online, print or mobile redemption choices at over 400,000 convenient locations.

Entertainment® also provides co-branded online member discount sites and corporate promotions and loyalty products, and is a leader in youth/cause marketing programs and consumer products. For more information, visit www.entertainment.com.

About Forman Holt Eliades & Youngman
Charles M. Forman of
Forman Holt Eliades & Youngman, is serving as the bankruptcy Trustee for Entertainment. Forman Holt Eliades & Youngman is well-established as one of the largest bankruptcy boutique law firms in the United States and, although headquartered in New Jersey, its bankruptcy practice is routinely involved in bankruptcy cases filed in Delaware. The attorneys of Forman Holt Eliades & Youngman are widely known and highly respected in this region for their expertise in bankruptcy issues and litigation. They represent secured and unsecured creditors, debtors, franchisors, committees and trustees in resolving insolvency-related disputes across the commercial spectrum. This experience coupled with the firm’s ability to handle any complex commercial litigation, in State or Federal Court, makes the firm a valuable asset to all of its corporate clients.

Media Relations Contact:
Jennie O’Leary
Director, Marketing & Communications
(248) 404-2080
joleary@entertainment.com


Customer Complaints Summary Read complaint details

118 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 30
Delivery Issues 7
Guarantee/Warranty Issues 1
Problems with Product/Service 62
Total Closed Complaints 118

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Entertainment Publications, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: April 01, 1965 Business started: 04/10/1962 in MI Business started locally: 04/10/1962 Business incorporated 04/10/1962 in MI
Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Ms. Gail O'Brien, Customer Service
Business Category

Coupon Book Promotions Entertainment Bureaus

Alternate Business Names
Entertainment Entertainment Book Entertainment Publishers Entertainment Rewards
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.