BBB Business Review

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BBB Accredited Business since

Charles R. Ploof & Associates

Phone: (248) 548-7676 Fax: (248) 548-7665 12711 Vernon Avenue, Huntington Woods, MI 48070

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Charles R. Ploof & Associates provides an objective independent consulting resource focused toward multi-location networking issues, as well as Next Generation 9-1-1, with an emphasis on effective planning and implementation of a wide spectrum of telecom projects.  With an emphasis towards improving cost and service performance in a networking environment, including addressing evolving technologies such as VoIP, IVRs, contact centers, unified communications and related convergence approaches, Charles R. Ploof & Associates is well positioned to provide clients with a full range of telecommunications planning, implementation, and operations support services.  Mr. Ploof is especially strong on assessing user requirements, network planning, problem analysis/resolution, systems development, and vendor negotiations.  He possesses good communications skills with exceptional writing abilities.  As a pragmatic consultant with a results oriented management style, he provides sound recommendations based on over thirty-five years of progressively responsible experience in various facets of the telecommunications industry.  Mr. Ploof is a member of the Society of Telecommunications Consultants (STC), the Pacific Telecommunications Council (PTC), the National Emergency Number Association (NENA), and the Better Business Bureau of Eastern Michigan (BBB).  Charles R. Ploof & Associates is a VA Verified Veteran Owned Small Business (VOSB).

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charles R. Ploof & Associates meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Charles R. Ploof & Associates include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Charles R. Ploof & Associates
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 09, 1997 Business started: 05/01/1996
Type of Entity

Sole Proprietorship

Business Category

Communication Consultants Telephone Communications


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.