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Southfield, Serving Eastern Michigan & the U.P.
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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Asset Acceptance, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.


Customer Complaints Summary Read complaint details

917 complaints closed with BBB in last 3 years | 131 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 746
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 160
Total Closed Complaints 917

Additional Complaint Information

This report reflects national complaint activity.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Asset Acceptance, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 01, 1994 Business started: 01/01/1962 in MI Business started locally: 01/01/1962 Business incorporated: 01/01/1962 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Licensing & Regulatory Affairs (f/k/a Department of Labor and Economic Growth)
P.O. Box 30018, Lansing MI 48909
Phone Number: (517) 241-9288

Type of Entity

Corporation

Business Category

Collection Agencies Financial Planning Consultants Credit Services

Alternate Business Names
AAC Asset & Lee Acceptance Asset Acceptance Asset Acceptance Capital Corp. Asset Acceptance Corp. Asset Acceptance, LLC Asset Acceptance, LLC FCC Financial Credit, LLC Lee Acceptance Corporation RX Acquisitions
Industry Tips
Debt Collection

Additional Locations

  • 28405 Van Dyke

    Warren, MI 48093

  • 30600 Telegraph Road Ste 2345

    Franklin , MI 48025

  • 30600 Telegraph Road Ste 2345

    Franklin, MI 48025 (586) 939-9600

  • PO Box 2036

    Warren, MI 48090

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 9063

    Brandon, FL 33509

  • PO Box 9065

    Brandon, FL 33509

  • THIS LOCATION IS NOT BBB ACCREDITED

    5250 Prue RdSte 525

    San Antonio, TX 78240

  • THIS LOCATION IS NOT BBB ACCREDITED

    5250 Prue RdSte 525

    San Antonio, TX 78240

  • THIS LOCATION IS NOT BBB ACCREDITED

    80 Garden Ctr Ste 3

    Broomfield, CO 80020

  • THIS LOCATION IS NOT BBB ACCREDITED

    80 Garden Ctr Ste 3

    Broomfield, CO 80020

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Complaint Detail(s)

11/19/2014 Billing/Collection Issues
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12/26/2012 Billing/Collection Issues | Complaint Details Unavailable
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12/13/2012 Billing/Collection Issues | Complaint Details Unavailable
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12/7/2012 Problems with Product/Service | Complaint Details Unavailable
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8/8/2012 Billing/Collection Issues
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8/1/2012 Billing/Collection Issues
8/1/2012 Billing/Collection Issues
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7/5/2012 Billing/Collection Issues
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5/23/2012 Billing/Collection Issues
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5/2/2012 Billing/Collection Issues
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5/2/2012 Problems with Product/Service
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4/11/2012 Problems with Product/Service
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4/11/2012 Billing/Collection Issues
4/11/2012 Problems with Product/Service
4/11/2012 Problems with Product/Service
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4/11/2012 Problems with Product/Service
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4/9/2012 Problems with Product/Service
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3/28/2012 Problems with Product/Service
3/28/2012 Problems with Product/Service
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3/15/2012 Problems with Product/Service
3/15/2012 Problems with Product/Service
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3/15/2012 Problems with Product/Service
3/15/2012 Problems with Product/Service
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3/5/2012 Billing/Collection Issues
3/5/2012 Problems with Product/Service
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3/5/2012 Billing/Collection Issues
3/5/2012 Problems with Product/Service
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2/1/2012 Billing/Collection Issues
2/1/2012 Advertising/Sales Issues
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2/1/2012 Billing/Collection Issues
2/1/2012 Problems with Product/Service
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1/19/2012 Problems with Product/Service
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11/29/2011 Problems with Product/Service