BBB Accredited Business since

Asset Acceptance, LLC

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Phone: (586) 939-9600 Fax: (586) 446-7825 28405 Van Dyke , Warren, MI 48093 http://www.assetacceptance.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Asset Acceptance, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Asset Acceptance, LLC include:

  • Length of time business has been operating
  • Response to 737 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

737 complaints closed with BBB in last 3 years | 63 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 644
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 85
Total Closed Complaints 737

Additional Complaint Information

This report reflects national complaint activity.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Asset Acceptance, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1994 Business started: 09/27/2002 in DE Business started locally: 01/01/1962 Business incorporated 01/01/1962 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Licensing & Regulatory Affairs (f/k/a Department of Labor and Economic Growth)
P.O. Box 30018, Lansing MI 48909
Phone Number: (517) 241-9288

Type of Entity

Corporation

Business Management
Ms. Sandi Ostler, Senior Vendor Specialist
Contact Information
Customer Contact: Ms. Sandi Ostler, Senior Vendor Specialist
Business Category

Collection Agencies Financial Planning Consultants Credit Services

Alternate Business Names
AAC Asset & Lee Acceptance Asset Acceptance Asset Acceptance Capital Corp. Asset Acceptance Corp. Asset Acceptance, LLC Asset Acceptance, LLC FCC Financial Credit, LLC Lee Acceptance Corporation RX Acquisitions
Industry Tips
Debt Collection

Additional Locations

  • 28405 Van Dyke

    Warren, MI 48093

  • 30600 Telegraph Road Ste 2345

    Franklin , MI 48025

  • 30600 Telegraph Road Ste 2345

    Franklin, MI 48025 (586) 939-9600

  • PO Box 2036

    Warren, MI 48090

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 9063

    Brandon, FL 33509

  • PO Box 9065

    Brandon, FL 33509

  • THIS LOCATION IS NOT BBB ACCREDITED

    5250 Prue RdSte 525

    San Antonio, TX 78240

  • THIS LOCATION IS NOT BBB ACCREDITED

    5250 Prue RdSte 525

    San Antonio, TX 78240

  • THIS LOCATION IS NOT BBB ACCREDITED

    80 Garden Ctr Ste 3

    Broomfield, CO 80020

  • THIS LOCATION IS NOT BBB ACCREDITED

    80 Garden Ctr Ste 3

    Broomfield, CO 80020

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/25/2015 Billing/Collection Issues
6/22/2015 Billing/Collection Issues
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6/9/2015 Billing/Collection Issues
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12/26/2012 Billing/Collection Issues | Complaint Details Unavailable
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11/30/2012 Billing/Collection Issues | Complaint Details Unavailable
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8/8/2012 Billing/Collection Issues
8/8/2012 Billing/Collection Issues
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