This business is not BBB accredited.
Phone: (734) 981-3000 Fax: (734) 981-3003 44125 Ford Road, Canton, MI 48187 ! First Choice Floor Covering is Believed to Be Out of Business !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
First Choice Floor Covering was a BBB Accredited Business for 14 years. In 2015 the business did not continue its BBB Accreditation but continued to display the BBB logo on its website. The BBB logo is federally trademarked, owned by the Council of Better Business Bureaus and can be used only by current BBB Accredited Businesses. BBB sent two letters to First Choice Floor Covering in August 2015, advising that the logo must be removed or the business's BBB rating would be revised to an F, per BBB policy. First Choice Floor Covering never responded and did not remove the logo. BBB's final letter to First Choice Floor Covering was returned to BBB by the U.S. Postal Service. BBB has not been able to determine if First Choice Floor Covering is still in operation.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Carl Schmidt, Owner
Carpet & Rug Dealers - New Kitchen & Bath - Design & Remodeling Floors - Hardwood Floor Laying, Refinishing & Resurfacing Contractors - Flooring
Industry TipsContracts Home Improvement Comment
THIS LOCATION IS NOT BBB ACCREDITED
44125 Ford Road
Canton, MI 48187 (734) 981-3000 Directions
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According to information in BBB files, it appears that this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On 3/18/2014 I contracted with First Choice to reface my kitchen and bathroom cabinets .At that time I paid the owner and sole proprietor, **** *******,the first down payment the sum of 4,700.00, four thousand,seven hundred dollars. This first installment was paid with US Bank Visa FlexPerks. In the months that followed,15months to be exact, not one refacing was done. I made approximately 50 calls to **** *******,during the 15 months, each time he. Had an excuse for the delay.
Desired Settlement: Return of my deposit of 4,700.00.
Problems with Product/Service
Read Complaint Details
Complaint: We had the company installed the hardwood floor 4-5 years ago. Last year around November, the hardwood floor started to "buckling"; the flooring literary pulls away from the subfloor, lifting up to several inches in one or more places. We think it was cause by insufficient nailing, incorrect nails, and incorrect subfloor construction. We have called them since November 2013 so many time that finally they sent someone to evaluate the issue. After that, they never call back or response to our issue. They are not a very responsible and responsive company: Bad service and Bad communication.
Desired Settlement: Hope that they could replace the bad flooring part.
|3/6/2015||Problems with Product/Service | Complaint Details Unavailable|
|2/4/2015||Problems with Product/Service | Complaint Details Unavailable|
|6/12/2014||Problems with Product/Service | Complaint Details Unavailable|
Customer Reviews Summary