This business is not BBB accredited.

First Choice Floor Covering

Phone: (734) 981-3000 Fax: (734) 981-3003 44125 Ford Road, Canton, MI 48187 ! First Choice Floor Covering is Believed to Be Out of Business !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

First Choice Floor Covering was a BBB Accredited Business for 14 years.  In 2015 the business did not continue its BBB Accreditation but continued to display the BBB logo on its website.  The BBB logo is federally trademarked, owned by the Council of Better Business Bureaus and can be used only by current BBB Accredited Businesses.  BBB sent two letters to First Choice Floor Covering in August 2015, advising that the logo must be removed or the business's BBB rating would be revised to an F,  per BBB policy.  First Choice Floor Covering never responded and did not remove the logo.  BBB's final letter to First Choice Floor Covering was returned to BBB by the U.S. Postal Service.  BBB has not been able to determine if First Choice Floor Covering is still in operation.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on First Choice Floor Covering
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 02, 1999 Business started: 03/01/1998 in MI
Type of Entity

Sole Proprietorship

Business Management
Mr. Carl Schmidt, Owner
Contact Information
Principal: Mr. Carl Schmidt, Owner
Business Category

Carpet & Rug Dealers - New Kitchen & Bath - Design & Remodeling Floors - Hardwood Floor Laying, Refinishing & Resurfacing Contractors - Flooring

Industry Tips
Contracts Home Improvement Comment

Additional Locations


    44125 Ford Road

    Canton, MI 48187 (734) 981-3000


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/27/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: On 3/18/2014 I contracted with First Choice to reface my kitchen and bathroom cabinets .At that time I paid the owner and sole proprietor, **** *******,the first down payment the sum of 4,700.00, four thousand,seven hundred dollars. This first installment was paid with US Bank Visa FlexPerks. In the months that followed,15months to be exact, not one refacing was done. I made approximately 50 calls to **** *******,during the 15 months, each time he. Had an excuse for the delay.

Desired Settlement: Return of my deposit of 4,700.00.

4/13/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We had the company installed the hardwood floor 4-5 years ago. Last year around November, the hardwood floor started to "buckling"; the flooring literary pulls away from the subfloor, lifting up to several inches in one or more places. We think it was cause by insufficient nailing, incorrect nails, and incorrect subfloor construction. We have called them since November 2013 so many time that finally they sent someone to evaluate the issue. After that, they never call back or response to our issue. They are not a very responsible and responsive company: Bad service and Bad communication.

Desired Settlement: Hope that they could replace the bad flooring part.

3/6/2015 Problems with Product/Service | Complaint Details Unavailable
2/4/2015 Problems with Product/Service | Complaint Details Unavailable
6/12/2014 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on First Choice Floor Covering
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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Fusion Chart