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Find a Location

EverDry Waterproofing of Southeastern Mich. has 1 locations, listed below.

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    Business ProfileforEverDry Waterproofing of Southeastern Mich.

    Basement Waterproofing
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.75/5stars

    Average of 56 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/12/1988

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Basement Waterproofing, Foundation Repair, Crawl Space Waterproofing, Air Ventilation, Crawl Space Encapsulation, Crack Repair, Emergency Back Up System

    Products & Services

    Multi Step Waterproofing System, EZ-Breathe Air Ventilation System, Crawl Space Encapsulation System, Stabl Wall

    Business Details

    Location of This Business
    33533 Mound Rd, Sterling Hts, MI 48310-6527
    BBB File Opened:
    5/12/1988
    Years in Business:
    36
    Business Started:
    3/1/1988
    Business Started Locally:
    3/1/1988
    Business Incorporated:
    3/1/1988
    Accredited Since:
    5/12/1988
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Everdry Waterproofing of S.E. Michigan
    • EverDry of Southeastern Michigan
    Business Management
    • Alexis Frayer
    Contact Information

    Customer Contact

    • Mr. Jeffrey Schleuning, President
    Additional Contact Information

    Fax Numbers

    • (586) 698-1006
      Primary Fax

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Job started December 9, 2022. Job mostly completed by December 21, 2022 The amount for the job is approx. $23K The business provided me waterproofing of my basement, and encapsulation of my crawlspace.During the work my 1st level toilet stopped flushing December 13,2022. It would not flush. I end up scheduling a plumber. I notified the lead on the waterproofing job of the plumbers interruption. The waterproofing lead same they found a broken pipe, which putting the two together the finding of the broken pipe and my 1st level bathrooms stopped working was not a coincidence. The waterproofing company fixed the pipe before my plumber arrived. The toilet had resumed working and plumber didnt find any issue.The next weekend of December 17th, 2022. I am washing dishes and hear gurgling from the toilet in the bathroom. I go downstairs and my basement is flooding. I called around 6 plumbers and got one to come out and had to pay $1200 for a hydro jet. They cleared the line. I didnt think anything at the time all of these plumbing issues happening after this job started.The week of the jobs completion it happened again. Called the plumbers back and they had hydrojetted my sewage line again. They stuck a camera down the line and ************** pieces in my line just 3ft out of the sewage line and 6ft for the bigger pieces.I contacted Everdry and notified them of they ************ in my line due either to the broken pipe they supposedly found and through negligence of their workers. they sent their plumber who cleaned out some of the cement pieces. He noted he could hear them being sucked out by the wet/vac. He could not get the other more bigger pieces out and advised me to not put any TP down the train until EverDry works out what they want to do. He also pushed the concrete further into the sewage line approximately 30ft. He sat in the car and talked with EverDry and then left.After more talks with Everdry. First them claiming its not their concrete and therefore they take no responsibility, which doesnt make sense. It was their job that caused the destruction of the pipe as they didnt expect a pipe right there or they when cleaning accidentally ************ in the line. They wanted me to sign a paper stating that. I said no. Then more weeks into January they got back with me and saying they will come out and dig up the pipe or I get someone to dig it up, but they need to be here to confirm the concrete piece. Then after that they determine it is not their concrete will not take responsibility for the repair.So I am still stuck to this day without being able to put TP down my sewage line. I called and got quotes for concrete removal and its $6K for the repair. This is ridiculous. EverDry then emailed me say that I hope they understand the repair (that they caused) would be too expensive to fix.They also didnt fix this ********* installation on the side of my house that looks so unprofessional my insurance company asked about it.Everdry needs to take responsibility and fix this. How is it these pieces were already there all of sudden only after you guys came and waterproof my home. I had not experienced any sewage blocks in all the 2 years I been here.
    Read More

    Customer Reviews

    56 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert M

    5 stars

    04/11/2024

    The guys were out and resealed the driveway to the house didnt leave a mess. Ive been a customer for around 10 years they are still trying to keep my basement dry.

    Local BBB

    BBB of Detroit & Eastern Michigan

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