BBB Business Review

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BBB Accredited Business since

Basement Cracks & Leaks Metro, Inc.

Phone: (800) 639-1131 Fax: (517) 548-5660 6915 E. Allen Road, Fenton, MI 48430 View Additional Email Addresses http://www.basementcracksandleaks.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Basement Waterproofing & Foundation repair, crawl space encapsulation, sump pump, and battery back-up installation.  SERVING residential and commercial accounts in 7 counties since 1993.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Basement Cracks & Leaks Metro, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Basement Cracks & Leaks Metro, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Basement Cracks & Leaks Metro, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 22, 1994 Business started: 01/01/1993 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Licensing & Regulatory Affairs (f/k/a Department of Labor and Economic Growth)
P.O. Box 30018, Lansing MI 48909
Phone Number: (517) 241-9288

Type of Entity

Corporation

Contact Information
Principal: Ms. Denise Brown, President
Business Category

Basement Waterproofing Contractor - Crawl Space Sump Pump Contractors Windows - Egress Foundation Repair & House Leveling Waterproofing Materials Waterproofing Contractors Foundation Contractors Concrete Contractors Basement - Contractors

Products & Services

Basement Cracks & Leaks Metro, Inc. offers the following product(s): Battery Back-up Systems, Drain Tile Systems, Epoxy & Urethane Injection, Helical & Push Piers, Humidex, Sump Pumps, Wall Anchors, Wall Membranes

Method(s) of Payment
Cash, Check, Debit Card, Visa, Master Card, Discover & Amer Express.
Industry Tips

When making any home improvement, the BBB suggests that you obtain all terms of the contract in writing, including, but not limited to: dates when the project is to be started and completed; warranties and guarantees regarding the product and workmanship; and any other terms that you want expressed with the manner in which the job is to be performed.

Industry Tips
Home Improvement Comment
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.