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          Find a Location

          Flagstar Bank has 260 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Flagstar Bank

              5151 Corporate Drive Troy, MI 48098-2639

            • Flagstar Bank

              3915 Telegraph Road Bloomfield Hills, MI 48302-1475

            • Flagstar Bank

              301 W Michigan Ave Flagstar Centre Jackson, MI 49201-2120

            • Flagstar Bank

              1601 Briarwood Circle Ste 100 Briarwood Mall Ann Arbor, MI 48108-1667

            • Flagstar Bank

              704 South Brown Street Jackson, MI 49203-1429

            Business ProfileFlagstar Bank

            Financial Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5151 Corporate Drive

            Troy, MI 48098-2639

            Visit Website
            Email this Business
            (248) 312-5400

            Customer Reviews

            1.04/5

            Average of 268 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            466 complaints closed in last 3 years

            155 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Flagstar Bank has 260 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Flagstar Bank

                5151 Corporate Drive Troy, MI 48098-2639

              • Flagstar Bank

                3915 Telegraph Road Bloomfield Hills, MI 48302-1475

              • Flagstar Bank

                301 W Michigan Ave Flagstar Centre Jackson, MI 49201-2120

              • Flagstar Bank

                1601 Briarwood Circle Ste 100 Briarwood Mall Ann Arbor, MI 48108-1667

              • Flagstar Bank

                704 South Brown Street Jackson, MI 49203-1429

              Headquarters
              5151 Corporate Drive, Troy, MI 48098-2639
              Email this Business
              BBB File Opened:
              10/18/1991
              Years in Business:
              37
              Business Started:
              1/22/1987
              Business Started Locally:
              1/22/1987
              Business Incorporated:
              1/22/1987
              Type of Entity:
              Corporation
              Alternate Business Name
              • New York Community Bank
              • Desert Community Bank
              Additional Contact Information

              Fax Numbers

              • (888) 541-2056
                Primary Fax
              • (313) 271-7279
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to shop for financial services

              Customer Complaints

              466 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/16/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Representive professionalism not professional. Lying etc. inconvenience with no resolution. Just no service.
              Read 465 More Complaints

              Customer Reviews

              268 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Denise S

              04/02/2024

              I was told dont make any payments over & over again during Covid Forebearance. Went back to work 6-12 months later only to be told Im not able to mk payments. Ive been sending in Mortgage Assistance docs all this time only to hv them continuously place me on forebearance rather than defer my payments or place me me on a repayment plan & allow me to mk payments. Ive been capable of making payments for the past ********* sent proof bt still no resolution. I was told We werent going to get mortgage assistance, hung up on, ignored & disregarded by Flagstar Bank. No follow-up, docs not being processed. Where's the class action lawsuit???

              Flagstar Bank Response

              04/03/2024

              ******, thank you for taking the time to share your feedback with us. We understand your frustration and would like to share your concerns with our team. Please direct message us on one of our managed social media platform profiles (noted below) so that we can collect your contact information and further details to better assist you. facebook.com/flagstarbank or twitter.com/flagstar
              Read 267 More Customer Reviews

              Local BBB

              BBB of Detroit & Eastern Michigan

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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