Customer ReviewsforFord Extended Service Business

For what this "************" warranty cost me when purchased for my used 2016 dodge journey, I could have had my broken transmission repaired within two weeks. Because of this warranty I have now been without a vehicle for more than 3 months now someone at **** extended warranty doddled back and forth with the transmission specialist mechanic requesting part numbers then pictures of each part that was needed for the repair which wasted the first three weeks of not having a vehicle or access to a rental or loner car. Now I'm still waiting for a complete factory refurbished transmission.to be delivered.

Master certified service advisor with Chrysler, having to deal with **** ESC extended warranty is the worst experience I've ever had with extended warranty company in my 6 years. Constantly dragging their feet to approve claims, have to submit claims on their website 3-4 times before it will send it due to website errors, they never take responsibility and blame your web browser when it does the same in all web browsers, constantly arguing against master certified technicians' diagnosis. More hoops to jump through to get claims approved than what even a factory warranty requests. If you value your time and do not want to be stranded and broken down for weeks waiting on a claim to be approved, do not purchase this extended warranty contract.

I think **** should be ashamed of it self but, I know they wont be. I HAD a 2019 F-150 XLT Sport 5.0L Supercrew with a warranty start date of March 2020 and, less than ****** miles. ** November 17, 2022 I was rear ended. The damage was significant but, not enough to be a total loss. A little over $18000. Then the unbelievable happened. When the repair facility tried to order the frame needed to repair my truck it was brought to light that **** made the decision to make the frame for my vehicle obsolete. OBSOLETE!!!! How???? My truck is still under 3/36 bumper to bumper warranty and, **** does not have major parts available for it. Nor does any salvage or aftermarket. And it is an aluminum frame so it cant be bent or welded back in place. How is this even legal? Now, my truck is going to be a total loss and, I do not have a vehicle anymore. I am not in a position to go out and just buy a new truck. It took me 40 years to buy something nice and to have the brand I chose choose not to make sure I can maintain my investment is a huge miscarriage. I am not longer to go find work because my transportation is gone because I could not be supplied with the parts needed to fix it. While still under warranty. I am aware that an accident caused the damage. The total loss was incurred because someone at **** dropped the ball!! I know **** owes me a truck. I know I will never get it. Something needs to be done about companies failing their customers and getting no consequences for it. Billions of dollars are made my companies like this and, they are rarely, if ever, held to a better standard.

So I bought a warranty and that **** dealer sent out of business , no worries . Unfortunately I bought a gm at a **** dealer I was sold warranty . Lost a lifter it went to gm dealer as it had to go there anyway per **** . Meanwhile 1 month later I have no truck back . As the warranty company is dragging there feet . Then they send out an adjuster to check out the work gm said needed done . Then they hit me with a surcharge because I have a small plow for my personal driveway . Mailed surcharge and they cant find it . When I told them its been there since the 7th October . Per the tracker and it being a cashiers check . Then they find it after 10 days I hope to have my truck by **** . Next step to get a lawyer involved as I have no vehicle and this is causing a hard ship

Total ****, whenever I need a part it's always on back order with no estimated date of availability, this is a complete **** and I will never buy another **** product. Should be illegal

I would give the **** extended warranty a zero star if i could..so, first off i have been buying **** products for over 45 years.in 2019 i bought a 2019 F-250 pickup truck. after about 2 years of having the truck i started getting none stop advertisements to purchase the **** Extended Warranty.I purchased ****s top tier warranty for over $8,000.00 about a year later i decided to sell my truck and called to cancel the extended warranty. and that is when all the problems started.first they make you call and make an appointment to speak with someone about cancelling the warranty. ok, no problem, then when i got to speak with someone they gave me a list of things i must do to start the cancellation process. everything must be mailed to them. ok, no problem, i mailed everything they asked for. here is where the problem starts, when you call them to see if your warranty has been cancelled and a refund check been mailed out yet. they just none stop give you the run around. i have been calling them every day for over 2 months now and here is what you get.1. oh, we have not got your paper work yet. Really i sent it certified mail. oh, can you fax my a copy of the certified receipt? ok, here is the fax. oh, we got your fax, now it takes anywhere from 10 to 21 days to approve your cancellation and refund you the prorated money due to you. ok, hi its been 22 days is my check on the way? no, the guys in the back office are working on it now. please give them 10 to 21 days to send out your refund. ok, it has been anouther 22 days is my refund being mailed yet? no, the guys in the back office are working on it now. please give them 10 to 21 days to get the check out. i have been calling daily for over 2 months now and all i get is the guys are working on it. give them 10 to 21 days. i am now going on 3 months of this same stuff day after day and to this day i have not gotten anything from ****. other than the guys in the back office are working on it. give them 10 to 21 days