BBB Business Review

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BBB Accredited Business since

Ford Extended Service Plan Headquarters

Additional Locations

Phone: (800) 521-4144 Fax: (313) 390-7013 View Additional Phone Numbers P.O. Box 6045, Dearborn, MI 48121


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ford Extended Service Plan Headquarters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ford Extended Service Plan Headquarters include:

  • 31 complaint(s) filed against business

Factors that raised the rating for Ford Extended Service Plan Headquarters include:

  • Length of time business has been operating
  • Response to 31 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 10
Problems with Product/Service 20
Total Closed Complaints 31

Additional Complaint Information

This report reflects national complaint activity.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ford Extended Service Plan Headquarters
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 08, 2000 Business started: 01/01/1903
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Financial & Insurance Regulation
P.O. Box 30220, Lansing MI 48909-7720
http://www.michigan.gov/ofis
Phone Number: 877-999-6442 Consumer Hotline
Fax Number: (517) 335-4978
ofir-fin-info@michigan.gov

Contact Information
Customer Contact: Ms. Mary Sue Bailey, Customer Service Manager
Principal: Ms. Mary Sue Bailey, Customer Service Manager
Business Category

Auto Warranty Processing Service Insurance Companies

Alternate Business Names
American Road Insurance American Road Services Company
Industry Tips
Insurance Replacement
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.