BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Simbol Auto Glass was a BBB Accredited Business for six years. After discontinuing their BBB Accreditation, Simbol Auto Glass continued to display the BBB logo on its website and elsewhere. The BBB logo is trademarked and can only be used by BBB Accredited Businesses. BBB sent the business a letter on 5/07/2014, asking that they remove the BBB logo from their site. A second letter was sent on 5/20/2014. Simbol Auto Glass did not respond. The Council of Better Business Bureaus considers the unauthorized display of BBB trademarks to be a major violation of BBB advertising standards. For that reason, the BBB rating for Simbol Auto Glass was revised to an F. As of March 2015, the company is still displaying the BBB logo on print ads.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Simbol Auto Glass, Inc. include:
- Failure to respond to 4 complaint(s) filed against business
- Unauthorized use of BBB name or trademarks
Factors that raised the rating for Simbol Auto Glass, Inc. include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Auto Repair - Windshield, Glass Shops Auto Alarms & Security Systems Glass - Plate and Window