BBB Business Review

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BBB Accredited Business since

Leonard & Sons Complete Car Care

Phone: (248) 681-7888 Fax: (248) 681-7815 5157 Cass Elizabeth Road, Waterford, MI 48327

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Established in 1999, Leonard & Sons Complete Car Care is your neighborhood repair shop! When it comes to auto repair, we are the only ones you need to call. We are a family owned and managed business that takes pride in offering end-to-end car care, the finest services, and superior workmanship at a reasonable price. With over 17 years of training in electronics and auto repair, we are committed to providing Waterford, MI residents top-notch services that cover everything from bumper-to-bumper! Your automobile is not just one of the most note-worthy investments you will ever make, it is also a labor of love! Our Waterford, MI professionals are as passionate about cars as you are. We offer a wide range of products and services that cover every aspect of car care. Whether you need to check your tires, wheels, brakes, batteries, exhaust, converters, steering, suspensions, CV joints, A/C or oil gauge, we are your one-stop shop. Transmission repair and brake repair can be problematic. If not done right, chances are that these issues will keep popping up and ruining your driving experience. With more than 2 decades of experience in automotive repair, body chassis and electronics repair, Leonard & Sons takes the guesswork out of car care and repair for you. We are a family business and our customers are the top-most priority. We value our integrity, and only deliver the best to our Waterford, MI customers. We undertake end-to-end automotive repair services like transmission repair and brake repair. Our professionals are trained in modern electronics, body control systems, and automotive repair. We offer a nationwide warranty on every service we complete! Our specialists have been a part of the Waterford, MI community for a long time. We truly care about your cars and your satisfaction. With this in mind, our services are directed at solving your problems at the very first go. Our customers know this and that’s why our services are highly recommended. Do you have an auto trouble that you want checked? Are you not sure what the problem is? Come on down to Leonard & Sons Complete Car Care in Waterford, MI! The first hour of car electronics diagnostics is completely FREE of charge! There is no amount of money in the world that could take the place of customer satisfaction on our priority list. Contact us to schedule an appointment today.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Leonard & Sons Complete Car Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Leonard & Sons Complete Car Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 26, 2009 Business started: 01/01/2009 in MI Business incorporated 01/07/2009 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of State
Michigan Dept. of State, Lansing MI 48918

Type of Entity


Business Management
Mr. Leonard Ostrovsky, President
Contact Information
Principal: Mr. Leonard Ostrovsky, President
Business Category

Auto Repair & Service Air Conditioning Repair Auto - Emissions Testing Tire Repair Tire Dealers Wheel Alignment, Frame & Axle Service - Auto Radiators - Automotive Transmissions - Automobile Clutches Auto Diagnostic Service Auto Repair - Power Steering Brake Fluids Brake Service Engines - Fuel Injection Service & Parts Starters - Engine Small Engine Repair Auto Repairing - Foreign

Industry Tips
Auto Repair Contracts

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.