BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Ford Motor Company / Consumer Affairs

Additional Locations

Phone: (800) 392-3673 View Additional Phone Numbers P. O. Box 6248 MD 4S, Dearborn, MI 48126 http://www.ford.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ford Motor Company / Consumer Affairs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ford Motor Company / Consumer Affairs include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 265 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

265 complaints closed with BBB in last 3 years | 86 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 25
Billing/Collection Issues 2
Delivery Issues 4
Guarantee/Warranty Issues 10
Problems with Product/Service 224
Total Closed Complaints 265

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ford Motor Company / Consumer Affairs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1927 Business started: 01/01/1903 in MI
Type of Entity

Corporation

Business Category

Auto Manufacturers & Distributors Manufacturers & Producers

Alternate Business Names
Ford ESP Headquarters Ford Motor Company Ford Motor Company-Customer Service Div. Ford Motor Company-Extended Service Plan Ford Motor Company-Parts & Service Div.
Business Management

Please contact us at:

Ford Motor Company

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.