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          Victory Toyota has 1 locations, listed below.

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            Business ProfileforVictory Toyota

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/24/2012

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            6/12/2007
            Years in Business:
            17
            Business Started:
            1/1/2007
            Business Incorporated:
            11/18/2004
            Accredited Since:
            2/24/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cappo Management XVII, Inc.
            Business Management
            • Ms. Megan Meinerding, Marketing Director
            Additional Contact Information

            Fax Numbers

            • (734) 495-3535
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/08/2021

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            In August, I placed a $1000 deposit for a new 4Runner at Victory Toyota. On Sept 14, I got a call from a sales person telling me that a vehicle almost identical to the one I had placed a deposit on had become available, with the ONLY difference being an extra option of third row. My wife & I went to the dealership and agreed to purchase the car. Hours into the process, after the loan had been approved & after we had agreed on a trade-in value for my old car, I find out about an extra $650 'protection package', which includes items such door guards, nitrogen for the tires, & wheel locks. I told the sales person I didn't want it, & that he had not disclosed that to me when he called me earlier. He said there was nothing it can be done, as the package had already been installed. I was upset about it, specially when I later found out that this 'protection package' is added to any vehicle they have. There is no justification for why this was not disclosed to me. Furthermore, the true value of this package is certainly below $100. It is a major rip-off . I was then confronted with the choice of walking away from the deal or to continue, which I did. Later on, I found that the second key was misplaced. For nearly 2.5 weeks, I was told that they found the key and they would ship it soon. This never happened, and I had to return to dealership to have a new key made. In my opinion, the second key was lost in the rush of getting the protection package in the car. I also never got the original Monroney label. When I talked to the costumer service person, he told me that, as an act of good faith, he would send me a check with the cost of the roof cross bars I bought from the dealership. After waiting for 3 weeks, I asked about the check. I never got a response, my emails have been ignored. I have heard lots of complaints about this place. Some of this practices are so shady. I hope this review helps others. I will never return to this place again.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joseph R

            1 star

            05/16/2023

            I visited Victory Toyota to purchase a 2023 Prius. I was excited by the vehicle and left a $1000 deposit so that I could reserve it and take it for a test drive. Buyer beware: They are charging something called a "Market Adjustment" fee to the tune of $5000. This is a fancy way to describe price gouging. The salesman was very pushy and rude. He also kept ** waiting multiple times throughout the visit. I opted not to purchase the car. Furthermore, it has taken me at least a week to get a refund for my deposit. (At the time of writing this review, the salesman has still not processed my refund.) I will never support this business again.

            Victory Toyota Response

            05/18/2023

            To Whom it may concern,

            I write in response to the complaint by *****************************. We at Victory Automotive Group and Victory Toyota of Canton, are sorry that **************** did not want to push thru with his original deal of 4/10/2023 when he left his deposit. After reviewing ******************' claim I do not see any evidence of wrongdoing. The vehicle of interest was a new redesigned 2023 Prius that is incredibly in short supply, with very high demand. As a result, we charge a Market Adjustment to the **** in which we completely disclosed on 4/10/2023 when he chose to put in his order. We called him to offer him an alike vehicle that became available sooner than expected because of a customer backing out. While we disagree with ******************' allegation of any wrongdoing, we express sincere regret that our relationship with him has not resolved in an amicable fashion. Please let me know should you have any further questions.

             

            Sincerely,

             

            *******************

             

             

             

            Local BBB

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