Business ProfileforSuburban Chrysler Jeep, Inc.

I bought a car in November. I bought a separate lifetime oil change warranty. I paid cash for the warranty, but the salesperson included it in my financing. Once I saw the error I reported it in December before I even made the first payment. The original salesperson had been fired by this time so the finance manager cancelled the oil change contract. I was supposed to get my $749 back. I have been contacting them every month until now, May. I still have not gotten my money back. They just recently told me that Suburban Jeep sent **************** $424 for the cancellation and Driveway says they applied it to the principal. I have not seen any paperwork. But the thing is if I paid cash money for a warranty that the dealership erroneously included in the finance charges, then that should have been removed from the contract and my $749 should have come back to me. This has not occurred and I was told by Suburban that they would "try" to get me a check for $325. I do not understand how I paid $749 and only get $325 back, which I still have not received. I was initially told I would be getting my full $749 back. I was told this by the finance manager (*************************) when I canceled the oil change warranty and again around the first of May by his supervisor (*****).