Business ProfileforSuburban Toyota of Farmington Hills

Im having difficulty getting my $500 refundable deposit back, and also experienced questionable sales tactics.I met with Awring A on 5/2/23. She explained a $500 refundable deposit would buy me a space on the allocation list for a Corolla Cross Hybrid and I could change my mind for any reason and receive the deposit back. We built my car on Awrings desktop, she printed me a copy, I paid the refundable deposit with my card. One day, I saw a Corolla Cross Hybrid listed on the dealer's site, so I engaged online chat, and the rep checked with her team to confirm the vehicle as onsite and available. She took my contact info and texted the purchasing options. I went into the dealership to view the car and learned it had never been onsite as the rep claimed. In fact, the dealership hadnt even received a CC Hybrid in their inventory at that point. This misleading act resulted in wasting time and gas in a fruitless, awkward trip to the dealership.I considered other models in early June and reached out to Awring. She said a new RAV4 was due to ship to the dealership in a few days and she would reach out to arrange a test drive when it landed. Its been a month, and I have yet to receive a phone call or email.Since then, my situation has changed, Im no longer in the market for a new vehicle and don't need to remain on the dealership's priority list for allocated vehicles. On July 12, I initiated a chat online with a representative ****************** regarding my $500 refundable deposit. She said she would need to talk to the management team about next steps and someone would be in contact. I gave her my phone number and email address. Two weeks along now, and *** heard nothing. This morning, I emailed Awring to explain my situation and inquire about next steps. Given our journey thus far, I dont hold out much hope. I am happy to continue the papertrail and seek outside support from BBB before engaging my attorney and amplifying this situation on social media.