Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Todd Wenzel Buick GMC of Westland has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforTodd Wenzel Buick GMC of Westland

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/16/2012

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            1/1/1958
            Years in Business:
            66
            Business Started:
            1/1/1958
            Business Incorporated:
            6/28/2001
            Accredited Since:
            3/16/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Additional Contact Information

            Fax Numbers

            • (734) 721-5539
              Primary Fax

            Phone Numbers

            Website Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/29/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            The car that my daughter and I co-leased was in an accident, it was taken to **** Wenzel dealership in Westland for the repairs to be completed, the car salesman told us that if we leased from **** Wenzel they would cover $500.00 of the deductible if it needed collision repairs and that a loaner vehicle would be provided. Not only did these things not happen but we were contacted by an employee of **** Wenzel and informed that they had dropped the ball and had not even begun the repairs after approximately one month. That employee was let go and I believe the reason being was that he had been honest with us about the delay in beginning the repairs. I spoke to ************************* many times and he led me to believe that the dealership was going to make some kind of adjustment to the amount due for the repairs because of their delay of beginning the repairs and providing a loaner vehicle.The cost of renting a car for over 3 months was over $3,000.00. At the time of picking up the car **************** stated that the dealership only provides a vehicle if there is one available, over the course of 3 months a vehicle was only offered during the last approximately 10 days of the car being completed. We did not pick up the loaner car at that point we had made other arrangements. After picking up the car we have noticed that the repairs were not done in a professional manner, there were random items left uninstalled in the car and certain things not completed, the grill split apart as if it was glued or bonded together, they cars alignment also seems off among other things that we noticed. They said they noticed the car was due for an oil change and they said they did that as a favor but they did not refill the wiper fluid which makes us wonder if they had actually done an oil change. **************** stated that what the salesman told us about the $500.00 being covered is not true. I believe they are being deceptive and I would like them to refund the money paid for car rental.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nick F

            1 star

            03/14/2023

            Purchased a Certified Pre Owned Vehicle. Several things were missed during the pre delivery inspection and a repair was attempted but also hidden from me resulting in the warranty not covering repair when it needed it. **** Wenzel had over a month to make it right or reimburse for repair and they unfortunately didnt.

            Local BBB

            BBB of Detroit & Eastern Michigan

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.