BBB Accredited Business since
Phone: (248) 398-8800 Fax: (248) 398-0867 2000 E 12 Mile Rd, Royal Oak, MI 48067
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A BBB Accredited Business since
BBB has determined that Matthews Hargreaves Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Matthews Hargreaves Chevrolet include:
- 10 complaint(s) filed against business
- Length of time business has been operating
- Response to 10 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of State
Michigan Dept. of State, Lansing MI 48918
Type of Entity
Business ManagementMs. Lisa Burr, Executive Manager
Auto Dealers - New Cars Auto Repair & Service Auto Dealers - Used Cars
Industry TipsAuto Repair
2000 E 12 Mile Rd
Royal Oak, MI 48067 (248) 398-8800 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|7/6/2016||Problems with Product/Service | Complaint Details Unavailable|
|5/5/2016||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I went in for the second time after being at the Dealership on February 20,2016 and being approve for a car loan. On March 4, 20 16 I just came in to inquire about the cost of different vehicles after already being approved for a loan by the Dealership and my Credit Union. Instead of the Sales person coming back to inform me of how much the total cost of the Malibu was, I was informed that my credit was ran again for this vehicle. I did not understand why they would run my credit again when I did not give my permission and I was already approved for a $20,000 vehicle on the 20 of February therefore, there was no reason for Matthews Hargreaves Salesmen to run my credit again for approval on a $15,000 vehicle. I left a message on the Sales person's phone, ( ****** ******) however, I did not receive a phone call back. Then I called today to see if the Manager *** would get these credit inquiries removed from my report and he said no. I want something done since my credit score went down more because of this.
Desired Settlement: I want Matthews Hargreaves to correct my Credit Report and have these inquiries removed.
On February 20, ******* ******* came into our dealership to look for a pre owned vehicle and get financing through our dealership's source of lenders. At that time, she did complete a credit
application with her signed authorization to get approved for a vehicle loan.
I submitted the application on a 2014 GMC terrain which was approved with Ally bank, however; the payments were too high for her and she decided not to get the vehicle. ******* then left the dealership.
On March 4th, ******* came back to the dealership and was now looking for a car for her son, a pre owned Malibu. Our dealership did NOT pull her credit again (due to her application and credit
report still being in our system). At that time I switched the vehicle approved from the GMC terrain to the Chevy Malibu and resubmitted the application back to the bank. This step is necessary in order to obtain an approval on the correct VIN. Once the application was submitted, Ally bank called me to let me know they would not approve the Malibu deal because ******* had just bought a pre owned Cadillac from another dealership after she left our dealership on her 1st visit and that dealership used Ally bank.
So Matthews Hargreaves did not pull ******* ********* credit report a 2nd time.
Just as with mortgages, banks will often rerun the credit report to prevent customers from tricking them and trying to get 2 auto loans before the 1st auto loan shows on the customers credit report.
Tell us why here...using Ally bank
|11/5/2015||Guarantee/Warranty Issues | Complaint Details Unavailable|
|5/14/2015||Guarantee/Warranty Issues | Complaint Details Unavailable|
|2/12/2015||Advertising/Sales Issues | Complaint Details Unavailable|
|10/3/2014||Advertising/Sales Issues | Complaint Details Unavailable|
|7/17/2014||Problems with Product/Service | Complaint Details Unavailable|
|6/12/2014||Problems with Product/Service|