BBB Accredited Business since

Marty Feldman Chevrolet, Inc.

Phone: (248) 348-7000 Fax: (248) 264-5160 42355 Grand River Ave, Novi, MI 48375 http://www.feldmanauto.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Marty Feldman Chevrolet, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Marty Feldman Chevrolet, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Marty Feldman Chevrolet, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1983 Business started: 02/24/1981 in MI Business started locally: 02/24/1981
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Licensing & Regulatory Affairs (f/k/a Department of Labor and Economic Growth)
P.O. Box 30018, Lansing MI 48909
Phone Number: (517) 241-9288

Type of Entity

Corporation

Business Management
Ms. Marla Feldman, Vice President
Contact Information
Principal: Ms. Marla Feldman, Vice President
Business Category

Auto Dealers - New Cars Auto Services Auto Dealers - Used Cars

Alternate Business Names
Feldman Kia

Additional Locations

  • 42355 Grand River Ave

    Novi, MI 48375 (248) 348-7000

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/28/2015 Delivery Issues
7/31/2015 Billing/Collection Issues
6/17/2015 Advertising/Sales Issues | Complaint Details Unavailable
10/30/2014 Problems with Product/Service | Complaint Details Unavailable
9/18/2014 Advertising/Sales Issues | Complaint Details Unavailable
4/5/2014 Advertising/Sales Issues | Complaint Details Unavailable
2/16/2014 Problems with Product/Service | Complaint Details Unavailable
8/26/2013 Advertising/Sales Issues | Complaint Details Unavailable
6/11/2013 Problems with Product/Service
3/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a 2010 ******** Town & Country 10/12/2012 from ***** Feldman Chevrolet. I was told that I would have a bumper to bumper warranty for 6 years or 100000 miles at no cost to me. I found out 11/01/2012 that I was charged $2990.00 for this warranty. I canceled this warranty 11/14/2012 at the dealer. As of 03/12/2013 I did not get a credit to my loan at **** Bank (allyauto.com). The name of the warranty company is *** ******** ******** Corporation. I was told by ***** Feldman Chevrolet that if I cancel this warranty within the first 3 months of purchase date that it would double my interest rate on the loan. That was the first lie, and the second lie was the ******** Manufacturer warranty that gives you 5 years or 100,000 mile on major power train is null and void when the vehicle is sold to another private owner.The third lie was the second car key that they could not find would be replaced at their cost. I had to pay $75.00 for another car key. I want to be credited 2,990.00 to my car loan and compensated for the interest since 11/14/2012

Desired Settlement: I want to be credited $2,990.00 to my car loan plus the interest paid since 11/14/2012

Business Response:

The service contract on ******* ******** 2010 Chrysler Town and Country was cancelled as the customer requested effective 11/14/2012.  The full refund of $2990.00 is being credited to the customer's **** Bank account immediately along with the $50.60 of interest accured during the term.