BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Marty Feldman Chevrolet, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Marty Feldman Chevrolet, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 10 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Dept. of Licensing & Regulatory Affairs (f/k/a Department of Labor and Economic Growth)
P.O. Box 30018, Lansing MI 48909
Phone Number: (517) 241-9288
Type of Entity
Business ManagementMs. Marla Feldman, Vice President
Auto Dealers - New Cars Auto Services Auto Dealers - Used Cars
Alternate Business NamesFeldman Kia
42355 Grand River Ave
Novi, MI 48375 (248) 348-7000 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/17/2015||Advertising/Sales Issues | Complaint Details Unavailable|
|10/30/2014||Problems with Product/Service | Complaint Details Unavailable|
|9/18/2014||Advertising/Sales Issues | Complaint Details Unavailable|
|4/5/2014||Advertising/Sales Issues | Complaint Details Unavailable|
|2/16/2014||Problems with Product/Service | Complaint Details Unavailable|
|8/26/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|6/11/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a 2010 ******** Town & Country 10/12/2012 from ***** Feldman Chevrolet. I was told that I would have a bumper to bumper warranty for 6 years or 100000 miles at no cost to me. I found out 11/01/2012 that I was charged $2990.00 for this warranty. I canceled this warranty 11/14/2012 at the dealer. As of 03/12/2013 I did not get a credit to my loan at **** Bank (allyauto.com). The name of the warranty company is *** ******** ******** Corporation. I was told by ***** Feldman Chevrolet that if I cancel this warranty within the first 3 months of purchase date that it would double my interest rate on the loan. That was the first lie, and the second lie was the ******** Manufacturer warranty that gives you 5 years or 100,000 mile on major power train is null and void when the vehicle is sold to another private owner.The third lie was the second car key that they could not find would be replaced at their cost. I had to pay $75.00 for another car key. I want to be credited 2,990.00 to my car loan and compensated for the interest since 11/14/2012
Desired Settlement: I want to be credited $2,990.00 to my car loan plus the interest paid since 11/14/2012
The service contract on ******* ******** 2010 Chrysler Town and Country was cancelled as the customer requested effective 11/14/2012. The full refund of $2990.00 is being credited to the customer's **** Bank account immediately along with the $50.60 of interest accured during the term.