BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Jefferson Chevrolet Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jefferson Chevrolet Company include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of State
Michigan Dept. of State, Lansing MI 48918
Type of Entity
Business ManagementMr. Brian Tellier, General Manager
Auto Dealers - New Cars Auto Repair & Service Auto Dealers - Used Cars
Alternate Business NamesJefferson Chevrolet
Industry TipsAuto Repair
2130 E Jefferson Ave
Detroit, MI 48207 (313) 259-1200 Directions
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Additional Phone Numbers
- (313) 259-5431 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|7/20/2014||Problems with Product/Service|
|1/9/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: February 7, 2013 I took my 2002 Chevy Blazer to this establishment to be repaired. I told gentleman writing up the paper work it would not start and had been sitting for nearly two months. He gave me a customer copy sheet stating there would be a $97.00 charge to check the vehicle out to find the issue. He also said that would be part of the total cost after any work. I received a call from an employee on 2/18/13 saying the vehicle was ready. They stated the problem was a loose distributor cap and plug wires were installed incorrectly. Once I got there I was told the amount owed was $560.00, because they had changed my oil, flushed my radiator, put new caps on the thermostat, new cap on the coolant and put in a new thermostat...I did not get a call to OK any work. I went ahead at my wife's request and paid...the vehicle stopped running that samevening and was towed back to the dealer. 2/25/13 I received a call telling me that it needs a new fuel pump at a cost of over $600.00
Desired Settlement: I would like them to either repair my vehicle for the money they have already collected since they did work I did not request and they did not properly diagnose the problem the first time.
Contrary to Mr. ******* statement, he did verbally OK the original repairs and maintenance work performed on his vehicle; the approval was given over the phone to our employee AND his UNCLE, Mr. ******* Strickland. Mr. ********** is prepared to testify to this by affidavit or in a court of law. It is true the vehicle returned and requires a fuel pump, though it did not present the same symptoms (no start) upon leaving. This problem can be intermittent in nature. However, the vehicle definitely required the original repairs & suggested maintenance items; it was properly diagnosed for those immediate repairs where the engine and radiator actually had rusty sludged up coolant with severe discoloration, and codes calling for thermostat replacement. Flushing the engine is a normal part of this repair procedure as well.
Mr. ***** claims he paid the original invoice upon the advice of his wife. If there was an issue with the approval of the original repairs it should have been addressed at that time, not after the work was performed, and not after the vehicle was diagnosed for a second repair. I personally greeted Mr. ***** when his vehicle was towed into the dealership on a that late night, and he NEVER once stated or implied that the repairs were not authorized, only that he felt dealerships charged too much for such services, and that he had worked at dealership a while back.
In any case, Jefferson Chevrolet repaired the vehicle with Mr. ******* approval and Mr. ***** chose of his own free will to bring his vehicle to Jefferson Chevrolet for repairs.
In lieu of Mr. ******* dissatisfaction with his vehicle needing further repair, we have offered a significant discount below retail pricing for the replacement of his fuel pump.
If he chooses not repair his vehicle, we respectfully request that he have it removed from the dealership immediately.
Jefferson Chevrolet Co.