BBB Accredited Business since

Feldman Chevrolet of New Hudson

Phone: (248) 486-1900 Fax: (248) 264-5160 30400 Lyon Center Dr E, New Hudson, MI 48165

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Feldman Chevrolet of New Hudson meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Feldman Chevrolet of New Hudson include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Feldman Chevrolet of New Hudson
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 22, 2005 Business started: 06/13/2003 in MI Business incorporated 06/13/2003 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of State
Michigan Dept. of State, Lansing MI 48918

Type of Entity


Business Management
Mr. Jay Feldman, President
Contact Information
Principal: Mr. Jay Feldman, President
Business Category

Auto Dealers - New Cars Auto Repair & Service Auto Dealers - Used Cars

Alternate Business Names
Liberty Chevrolet, Inc.
Industry Tips
Auto Repair

Additional Locations

  • 30400 Lyon Center Dr E

    New Hudson, MI 48165 (248) 486-1900


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/4/2015 Problems with Product/Service
6/2/2015 Advertising/Sales Issues
2/13/2015 Problems with Product/Service
12/12/2014 Problems with Product/Service
8/24/2014 Problems with Product/Service
2/16/2014 Advertising/Sales Issues
2/6/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The company used bait and switch tatics at signing, along with surprise money at signing. The company has not upheld their agreement to install a dvd player. They are not helpful at all.

Desired Settlement: I would like my dvd player installed and reassurance that I will not have to pay any more money.

Business Response: Mr. Walker's DVD was on back order.  We were able to resolve the issue and obtained another DVD which was installed last weekend. 

11/25/2013 Problems with Product/Service | Complaint Details Unavailable