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Find a Location

Brighton Ford Mercury, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBrighton Ford Mercury, Inc.

    New Car Dealers

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8240 Grand River Rd, Brighton, MI 48114-9302
    BBB File Opened:
    8/10/1988
    Years in Business:
    36
    Business Started:
    1/1/1988
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Contact Information

    Principal

    • Mr. Todd Spitler, General Manager

    Customer Contact

    • Mr. Todd Spitler, General Manager
    • Mr. Scott Spitler, Vice President
    • Ms. Tina Devlin, Office Manager
    Additional Contact Information

    Fax Numbers

    • (810) 227-5206
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/11/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 7/23/20** I purchased a used vehicle from Brighton ***** The vehicle was online priced at ******. They sold it to me at ******. They rushed the purchasing process. I stated vehicle tire PSI was low and no one checked it. When the keys were given it was time to go home so no one could assist with the tire. On 7/27/** I brought the car back in due to low PSI again after filling the tires the day before. There was a nail in the tire which caused the low PSI. They replaced it due to negligence on the day of sale. On 8/1/** my check engine light came on. A third party scanned my vehicle that said theres a misfire. Upon further investigation, I discovered there was an open recall that had not been fixed before purchasing. (NHTSA Recall #**v413) They sold the vehicle to me with an open recall. On 8/**/** my vehicle broke down on the expressway, jerking and shifting out of my control, while traveling at 70mph with my daughter in the car. A second **** dealership confirmed my engine has a factory defect and the whole engine needs to be replaced. They also confirmed they have the parts to fix the recall. When I asked Brighton about the recall they said the parts were not yet available Brighton **** will not work with me nor take responsibility for selling me a defective vehicle. I will be without a vehicle for at minimum 3 weeks. I am simply requesting a fully paid rental until my car is fixed. I will not be paying any other monies to the dealership until my car is fixed and SAFE. This transaction was irresponsible, reckless, and irrational. I have filed a complaints with the **** corporate office (Cas-38004906) and NHTSA (********).

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    L. Parr

    2 stars

    05/12/2021

    It has been years since I have returned to Brighton Ford after what felt like non transparent sales. After a couple quick and successful oil changes, I would say this is their best service. Any other service beyond this, literally makes e feel sick and as though I have been taken advantage of by the company. I would not recommend any service procedures done here. I took my car in for an oil change, the works package. Was told things look great. Within 3 months, I began having trouble. First the breaks which I understand. The cost outrageous and pricey. Their reason is they can't get the other brand, the ones they advertise for less with their coupons. I think there is a term for this, Bait and Switch. Still returned thinking this was fluke, nope second return only 2 weeks after brakes were done, And another problem with the car. Guessing I am unlucky and coincidence. This time the water pump, with price tag of $2300. No thank you Brighton Ford!

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