BBB Business Review

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BBB Accredited Business since

Northern Repairs, Inc.

Additional Locations

Phone: (248) 548-9666 Fax: (248) 547-5224 View Additional Phone Numbers 27201 Woodward Avenue, Berkley, MI 48072

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Northern Auto is a family owned car repair shop. 40 years in the same location. Highest rating for honesty, competence, reasonable prices & timely work from our clients from NPR Radio's Car Talk unsolicited survey. Proudly serving  Royal Oak-Berkley area since 1970. Northern is servicing domestic cars - GM, FORD, Chrysler and imports/foreign cars - KIA, HYundai, Toyota, Honda, Nissan, Subaru, VW, Volvo, Infiniti, Lexus and more. For you convenience After Hour Drop Off Box. Kids friendly waiting area. Loaner car $12.50 while yours is being repair. ASE (Michigan State) certified technicians. Properly insured and licensed repair facility. Angie's List Super Service Awarded shop 2009 and 2010. The SE Oakland County 2010 winner Vote4TheBest Detroit business by WDIV channel 4,

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Northern Repairs, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Northern Repairs, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Northern Repairs, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 25, 1997 Business started: 01/01/1970 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of State
Michigan Dept. of State, Lansing MI 48918

Type of Entity


Contact Information
Principal: Mr. John Bures, President
Business Category

Auto Air Conditioning Lubricating Service - Automotive Brake Service Auto Services Auto Repairing - Foreign Auto Diagnostic Service

Products & Services

Northern Repairs, Inc. offers the following product(s): Winners, WDIV "Vote4theBest" Top 3 - 2015

Method(s) of Payment
Cash, Visa, Mastercard
Refund and Exchange Policy
Strong Warranty.
Alternate Business Names
Northern Auto Repairs, Inc. Northern Repair, Inc.
Industry Tips
Auto Repair

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.