BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Master Tech Appliance

Phone: (734) 662-0641 Fax: (734) 662-2124 1919 Federal Boulevard, Ann Arbor, MI 48103 http://www.mastertechappliance.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Master Tech Appliance (Master Tech Home Services) was a BBB Accredited Business for 10 years, but no longer. The business continues to display the BBB logo on its website and in phone books. The BBB sent three letters to the business, asking that they remove the logo from their website and that they inform the phone book companies that future ads should not include the BBB logo. The final letter was sent on 7/18/2013.  The business did not respond.  The BBB considers the unauthorized display of the BBB logo to be a major violation of BBB Advertising Standards.  Per BBB policy, the company's grade was dropped to an F.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Master Tech Appliance include:

  • 2 complaint(s) filed against business that were not resolved
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for Master Tech Appliance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Master Tech Appliance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 30, 1994 Business started: 01/01/1978 in MI Business started locally: 01/01/1978
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. Bill Henderson, General Manager
Business Category

Appliances - Small - Dealers Appliances - Small - Supplies & Parts Appliances - Small - Service & Repair

Alternate Business Names
The Three H Group LLC
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.