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BBB Accredited Business since

Doc's Appliance Service

Phone: (586) 726-9030 Fax: (586) 726-8341 View Additional Phone Numbers 45659 Van Dyke Ave, Utica, MI 48317 View Additional Email Addresses http://www.docsapplianceservice.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We repair all brands and models of dishwashers, clothing washers and dryers, microwave ovens, stoves, refrigerators and other large home appliances. We offer advice in the shop or over the phone for those that want to make repairs themselves. Do-it-yourselfers can stop into the shop to pick up parts, although we suggest you call first to confirm the item is in stock.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Doc's Appliance Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Doc's Appliance Service include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Doc's Appliance Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 28, 1986 Business started: 04/01/1986 in MI Business started locally: 04/01/1986 Business incorporated 04/01/1986 in MI
Type of Entity


Business Management
Mr. Joseph M. Lanni, Owner
Contact Information
Principal: Mr. Joseph M. Lanni, Owner
Business Category

Appliances - Major - Service & Repair Appliances - Major - Parts & Supplies

Method(s) of Payment
Cash, check, Visa, Master Card, Discover
Refund and Exchange Policy
No refunds on special order items or electrical parts.
Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.