BBB Business Review

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This business is not BBB accredited.

US-Appliance.com

Phone: (877) 628-9913 Fax: (248) 364-0701 View Additional Phone Numbers 111 Corporate Dr, Auburn Hills, MI 48326 http://www.us-appliance.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for US-Appliance.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 27 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 4
Guarantee/Warranty Issues 3
Problems with Product/Service 18
Total Closed Complaints 27

Additional Complaint Information

Customers allege they have received damaged merchandise from the firm, but the firm fails to refund the purchase price.  The firm has responded to those complaints by stating the following:

" Per our website all damage needs to be reported with in 24-48 hours.  If an item is damaged by the shipper, then our customers are required to contact us with in 48 hours of the receipt of shipment so we can file a claim and make arrangements for a replacement. This is also stated on
the customers invoice that they received prior to shipment.  If a customer fails to report the damage we can not file a claim nor can we make arrangements for a replacement."

This report reflects national complaint activity.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on US-Appliance.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 10, 1999 Business started: 02/01/1999 in MI Business started locally: 02/01/1999
Type of Entity

Sole Proprietorship

Business Management
Ms. Stephany Raphael , CS Manager
Contact Information
Customer Contact: Ms. Stephany Raphael , CS Manager
Business Category

Appliances - Major - Dealers Internet Shopping Mattresses Bedding Furniture - Retail

Alternate Business Names
U S Appliance US-Appliance
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.