BBB Business Review
This Business is not BBB accredited
Phone: (248) 364-0700 Fax: (248) 364-0701 111 Corporate Dr, Auburn Hills, MI 48326 View Additional Email Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for US-Appliance.com include:
- 37 complaints filed against business
Factors that raised the rating for US-Appliance.com include:
- Length of time business has been operating.
- Response to 37 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||25|
|Total Closed Complaints||37|
Additional Complaint Information
Customers allege they have received damaged merchandise from the firm, but the firm fails to refund the purchase price. The firm has responded to those complaints by stating the following:
" Per our website all damage needs to be reported with in 24-48 hours. If an item is damaged by the shipper, then our customers are required to contact us with in 48 hours of the receipt of shipment so we can file a claim and make arrangements for a replacement. This is also stated on
the customers invoice that they received prior to shipment. If a customer fails to report the damage we can not file a claim nor can we make arrangements for a replacement."
This report reflects national complaint activity.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Stephany Raphael, CS Manager
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