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Southfield, Serving Eastern Michigan & the U.P.

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This Business is not BBB accredited

US-Appliance.com

Phone: (248) 364-0700 Fax: (248) 364-0701 111 Corporate Dr, Auburn Hills, MI 48326 View Additional Email Addresses http://www.us-appliance.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for US-Appliance.com include:

  • 37 complaints filed against business

Factors that raised the rating for US-Appliance.com include:

  • Length of time business has been operating.
  • Response to 37 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 25
Total Closed Complaints 37

Additional Complaint Information

Customers allege they have received damaged merchandise from the firm, but the firm fails to refund the purchase price.  The firm has responded to those complaints by stating the following:

" Per our website all damage needs to be reported with in 24-48 hours.  If an item is damaged by the shipper, then our customers are required to contact us with in 48 hours of the receipt of shipment so we can file a claim and make arrangements for a replacement. This is also stated on
the customers invoice that they received prior to shipment.  If a customer fails to report the damage we can not file a claim nor can we make arrangements for a replacement."

This report reflects national complaint activity.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on US-Appliance.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 10, 1999 Business started: 02/01/1999 in MI Business started locally: 02/01/1999
Type of Entity

Sole Proprietorship

Business Management
Ms. Stephany Raphael, CS Manager
Contact Information
Customer Contact: Ms. Stephany Raphael, CS Manager
Business Category

Appliances - Major - Dealers Internet Shopping Internet Marketing Services Mattresses Bedding Furniture - Retail

Alternate Business Names
U S Appliance US-Appliance
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