BBB Business Review

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This business is not BBB accredited.

Net Management Group

Phone: (313) 202-9544 Fax: (313) 731-0307 535 Griswold St Ste 1110, Detroit, MI 48226 http://www.netmanagementgroup.com/ ! There is an alert on Net Management Group !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Net Management Group include:

  • Length of time business has been operating
  • Failure to respond to 1 complaint(s) filed against business
  • BBB concerns with the industry in which this business operates

Factors that raised the rating for Net Management Group include:

  • Resolution of complaint(s) filed against business

Consumers have reported that Net Management Group employs high pressure sales tactics in an attempt to get consumers, typically elderly, to sell their timeshares. Potential customers are asked to sign a contract and to wire money to an account in Mexico before the sale of their property can be completed.

In some cases, consumers have been directed to contact a title company, doing business as Harris Title and claiming to be located in Houston, Texas, to execute a contract and provide advance payment via wire transfer. The BBB serving the Greater Houston area conducted a site visit to the address listed on Harris Title’s letterhead and this location does not exist.

BBB serving Eastern Michigan has conducted a site visit to the address given on Net Management Group’s letterhead, 535 Griswold St., Suite 1110, Detroit, MI 48226. The business does not exist at this location. BBB serving Eastern Michigan contacted the company by telephone to verify their physical address and was told "they could not give out the company’s address".

If you’re thinking of selling a timeshare, the FTC cautions you to question resellers, real estate brokers and agents who specialize in reselling timeshares. They may claim that the market in your area is “hot” and that they’re overwhelmed with buyer requests. Some may even say that they have buyers ready to purchase your timeshare, or promise to sell your timeshare within a specific time.

If you want to sell your deeded timeshare, and a company approaches you offering to resell your timeshare, go into skeptic mode:

• Don’t agree to anything on the phone or online until you’ve had a chance to check out the reseller.
• Contact the state Attorney General, local consumer protection agency or the Better Business Bureau in the state where the reseller is located.
• Ask if any complaints are on file. You also can search online for complaints.
• Ask the salesperson for all information in writing.
• Ask if the reseller’s agents are licensed to sell real estate where your timeshare is located. If so, verify it with the state Real Estate Commission. Deal only with licensed real estate brokers and agents, and ask for references from satisfied clients.
• Ask how the reseller will advertise and promote the timeshare unit. Will you get progress reports? How often? Ask about fees and timing.

It’s preferable to do business with a reseller that takes its fee after the timeshare is sold. If you must pay a small fee in advance, keep the following in mind:

• Never wire money to a foreign country.
• Ask about the company's refund policy.
• Get refund policies and promises in writing.

Don’t assume you’ll recoup your purchase price for your timeshare, especially if you’ve owned it for less than five years and the location is less than well-known. If you want an idea of the value of a timeshare that you’re interested in buying or selling, consider using a timeshare appraisal service. The appraiser should be licensed in the state where the service is located. Check with the state to see if the license is current.

Tips:
FTC Warns Consumers to Exercise Caution When Selling a Timeshare Through a Reseller
Beware of Timeshare Reseller Scams


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Net Management Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 08, 2013
Business Category

Advance Fee Brokers Timeshare Resale and Rental Marketing Real Estate

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.