BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that ResumeWriters.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for ResumeWriters.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. Brian McCullough, President
Resume Service Editorial Services
Alternate Business NamesEditMeNow.com - Parent Company
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BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|9/29/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I want you to know that their service was horrible. I had to re do everything. The sub contractor they hired this out to had no idea what he was doing and it was one excuse after another. Very disappointed and think I deserve a full refund, although I know that wont happen voluntarily. I checked them out first at the US BBB and that proved to be a false sense of security. They serve a serious dis-service to the consumer.
Desired Settlement: The work is worthless.
Business Response: This client originally ordered from us on January 15th. There was a slight delay on his draft because, if I remember correctly, the writer in question's wife had a baby. Other than that delay, the client has not been in contact with us until yesterday evening. Thus, we had no indication until his email yesterday that there was any dissatisfaction with the service.
At any point over the last 8 weeks, the client was free to contact our customer service email address or our toll free number and we would have happily and promptly worked to resolve any concerns he might have had. We would have happily commissioned additional rewrites or even assigned an entirely different writer to start a new draft from scratch.
In good faith, we have this morning credited this client the full amount of the charge. We are only disappointed that the client made no effort to work with our customer service team to resolve his concerns... or even to make us aware that issues existed in the first place. Our customer service team is there 7 days a week to assist in matters like this. But we are unable to resolve customer dissatisfaction if we're not even made aware that dissatisfaction exists.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|12/2/2011||Problems with Product/Service|