BBB Accredited Business since

Palmer Moving & Storage

Phone: (586) 436-3804 Fax: (586) 834-3414 View Additional Phone Numbers 24660 Dequindre, Warren, MI 48091 View Additional Email Addresses http://www.palmermoving.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Palmer Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Palmer Moving & Storage include:

  • 8 complaint(s) filed against business

Factors that raised the rating for Palmer Moving & Storage include:

  • Length of time business has been operating
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Palmer Moving & Storage
Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 14

Additional Information

BBB file opened: July 01, 1960 Business started: 01/01/1910
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Service Commission - GENERAL
6545 Mercantile Way #7 P.O. Box 30221, Lansing MI 48909
http://www.cis.state.mi.us/mpsc
Phone Number: (800) 292-9555
Fax Number: (517) 241-6181

Contact Information
Principal: Mr. Jeffrey W. Palmer, President
Business Category

Movers Storage Units - Household & Commercial Moving & Storage Company Moving Assistance - Packing, Unpacking, Organizing Moving Services - Labor & Materials Moving Supplies Piano & Organ Moving Travel & Moving Services Senior Move Manager Elderly/Senior Specialty Services Seniors Moving & Delivery Services Movers - International Movers - Office


Additional Locations

  • 24660 Dequindre

    Warren, MI 48091 (800) 521-3954 (586) 834-3480 (586) 436-3804

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/1/2015 Problems with Product/Service
12/5/2014 Problems with Product/Service
8/21/2014 Delivery Issues
8/7/2014 Delivery Issues
1/29/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
12/20/2013 Problems with Product/Service | Complaint Details Unavailable
10/1/2013 Delivery Issues | Complaint Details Unavailable
9/3/2013 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

14 Customer Reviews on Palmer Moving & Storage
Neutral Experience (0 reviews)
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