This Business is not BBB accredited
Phone: (855) 91urban Fax: (800) 228-9433 View Additional Phone Numbers 18530 Mack Ave, Grosse Pointe, MI 48236
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Urban Development Solutions was a BBB Accredited Business off and on for seven years but continued to display the BBB logo on its website while no longer accredited. The use of the BBB logo is reserved for current BBB Accredited Businesses only. BBB sent a letter to Urban Development Solutions on February 24, 2015, reminding the business they were no longer permitted to display the BBB logo. A reminder letter was sent on March 10, 2015. Urban Development Solutions neither responded nor removed the logo. Because the Council of Better Business Bureaus considers the unauthorized display of the BBB logo to be a major violation of the BBB Code of Advertising, the BBB rating of the business should have been revised to an F rating. However, this business was already rated F by the BBB due to their lack of response to several complaints. Urban Development Solutions will need to resolve both issues before their BBB rating can be restored to a letter grade.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Urban Development Solutions, Inc include:
- 21 complaint(s) filed against business
- Failure to respond to 6 complaint(s) filed against business
- Unauthorized use of BBB name or trademarks
Factors that raised the rating for Urban Development Solutions, Inc include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||21|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Maurice McClain, CEO Ms. Queen Dixon, Project Manager