BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Tittle Brothers Construction, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tittle Brothers Construction, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 13 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||13|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Dept. of Licensing & Regulatory Affairs (f/k/a Department of Labor and Economic Growth)
P.O. Box 30018, Lansing MI 48909
Phone Number: (517) 241-9288
Business ManagementMs. Jennifer Patrick, Office Manager
Construction & Remodeling Services Basement Waterproofing Deck Builder Contractors - Gutters Concrete Contractors Windows Windows - Installation & Service Siding Contractors Roofing Contractors Masonry Panels - Prefabricated Mason Contractors Kitchen Remodeling Gutters & Downspouts Commercial Roofing
Products & Services
Tittle Brothers Construction, Inc. offers the following product(s): construction, new roof, remodeling, kitchen remodeling, gutters & downspouts, windows, masonry
Hours of Operation
|M||:||8:00 AM - 6:00 AM|
|T||:||8:00 AM - 6:00 AM|
|W||:||8:00 AM - 6:00 AM|
|Th||:||8:00 AM - 6:00 AM|
|F||:||8:00 AM - 6:00 AM|
|S||:||9:00 AM - 2:00 AM|
When making any home improvement, the BBB suggests that you obtain all terms of the contract in writing, including, but not limited to: dates when the project is to be started and completed; warranties and guarantees regarding the product and workmanship; and any other terms that you want expressed with the manner in which the job is to be performed.
Industry TipsContracts Home Improvement Comment
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/19/2015||Problems with Product/Service|
|2/15/2015||Problems with Product/Service|
|12/10/2014||Problems with Product/Service|
|12/9/2014||Problems with Product/Service|
|10/14/2014||Problems with Product/Service|
|8/21/2014||Problems with Product/Service|
|5/27/2014||Problems with Product/Service|
|12/2/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Tittle Brothers did a poor job installing our roof. They destroyed our gutter protection, took our garbage cans, and left us with an unfinished roof (i.e. missing shingles, etc.). We're concerned that we are now getting water in our home. We spent over a year now struggling with ***** ****** to finish the job without any progress. It appears that our experience echos many online customer reviews found on city search website.
Desired Settlement: This is what we need:1.) Refund for damages2.) Roof issues fixed3.) Roof professionally inspected by GAF (not Tittle Brothers).
Business Response: We installed the roof for the ****** residence on December 22nd, 2011. Now two years later he has come back to inform us that we damaged his gutter guards and he wants them replaced. The day of the roof we did remove his existing gutter guards and try to reinstall them. It was made very clear to the homeowner at the point of sale that this might not work and it was hard to reinstall gutter guards once taken off. We were already working on his service before he reported us to the BBB and would have handled it the proper professional way even if we would have never been reported. We already had completed all the roof repairs before the report was forwarded to us from the BBB. We as a company do not feel that this complaint should count against us due to the fact that we were already underway with all repairs and making this customer happy. I have attached the copy of the invoice for the brand new **** ****** gutter guards we installed, a copy of the inspection done by GAF and of the pictures of repairs that were made. Please feel free to call me directly at ###-###-#### with any questions at all. Thank you very much for your time!
Problems with Product/Service
Read Complaint Details
Complaint: I had Tittle replace my roof three years ago and every year after the winter thaw and when the rain starts - I find another leak. They have been out here twice now to repair leaks around the vents they installed - each time telling me they have completed work around all the vents. Again - for the third time - it has happened again and I have discovered another leak on my ceiling. Each of these leaks has damaged the ceilings inside the house.
Desired Settlement: I want them to finally repair the horrible job they did shingling my roof so that I don't have any further leaks around the numerous vents they installed and check for any other areas (like the the chimney, etc.) that might also leak. I would also like them to repair the damage it has done to my ceiling inside the house.
Business Response: The consumer never called our office or had any contact with us regarding her roof leak this year. The last time that our office was contacted by **** **** was May 12, 2012, we went out to complete service immediately and came to the conclusion that if it happened again we would take the can ventilation out of her roof and install a ridge vent. We were not aware the issues had reoccured until we were sent the BBB complaint. Had the consumer gone straight to our office we would have responded the same we always have and been on the property changing the can vents and installing a ridge vent. We had our crew out to the consumers house on Thursday, per the consumers request, took out all can vents, put pipe covers so water wouldn't go down pipe and install ridge vent on house to fix the issue. After a few good rains once we are sure the consumer is happy we will replace all drywall. There is no reason this problem was taken to the BBB and even when our office manager, ******** called the consumer to schedule the work she apologized for reporting us to the BBB and said she should have called us first and given us a chance to fix the issue before reporting it.
|4/5/2013||Delivery Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: WE PAID TITTLE BROTHERS A LOT OF MONEY TO BUILD US A DECK AND A PORCH.FROM THE START WE HAD PROBLEMS WITH THEM DOING SHODDY WORK.THEY HAD TO REPLACE THE **** DECK CAUSE OF MOLD WHICH CAME BACK(AND THEY DID NOT USE TREX RAILING SO IT LOOKS LIKE CHILDREN PUT UP THE RAILING).THE PORCH IS FLOODING AND OW HAS A DAMP SMELL.ALL EMAILS TO THEM WERE NOT ANSWERED.I WANTED EVERYTHING IN EMAILS SO THAT I HAD DOCUMENTATION.
Desired Settlement: 1) EITHER COME OUT TO FIX THE RAILING AND THE PORCH2) OR REFUND US THE MONEY SO THET WE CAN GET SOME GOOD BUILDERS TO COME OUT TO FIX IT3) OR REPLACE THE WHOLE THING.
We, at Tittle Brothers Construction have gone above and beyond for ** * *** ********. Not only are his claims that we "never respond" further from the truth, we also have completely replaced his entire deck due to a problem that was not our fault. *** ******** sent our owner an email at 6am on Wednesday morning, by Wednesday evening our office manager had sent *** ******** a response informing him that our project manager would call him the following day and visit the home to fix all service issues. The following morning, as promised, our project manager called him, went out to *** ******** house, and we have been servicing his issues continually since then. Even though our service department worked this quickly and followed through with all our promises *** ******** still found the need to report to the BBB that we never respond to him. I have attached all our correspondence in email, even his response of "*** when told that we would call him first thing in the morning.