Business ProfileforFlagstar Bank

Do not use Flagstar Bank for your home mortgage. This bank is shady and nothing but scammers. We have had our mortgage loan for about 4 years, and they can never get your escrow right. I should have received a refund check from the amount that was over from last year. I never received the check, so I called, and they reissued the check for way less than the original amount. When I called again to ask where the rest of my money was, they gave me some story about how they found an error on their part. They have not been collecting enough money for escrow and I will have a shortage in my account. Then they went on to say that I have been paying PMI insurance all of this time when it should have dropped off. They clearly cannot manage peoples accounts. Not sure at the point what is going on with my account. The lady named **** could not give me clear answers and just said they would have someone call me. Unfortunately, interest rates are ridiculous, or we would be moving our money now to another bank. If I would not have called about a refund check, my account would still be messed up and no one would have noticed until I owed a huge amount at the end. This is not the first time they have miscalculated my account. Be sure you watch your loans with them. They will give you all kinds of excuses but there is nothing you can do.

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