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Find a Location

Szott M-59 Toyota has 1 locations, listed below.

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    Business ProfileforSzott M-59 Toyota

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/5/2001

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Automobile Dealership.  Sales and Service of Toyota vehicles.  Sales and Service of all brands of Pre-Owned Vehicle and Toyota Certified Used Vehicles.  Collision Repair services.

    Products & Services

    Automobiles, Cars, Trucks and Sport Utilities

    Business Details

    Location of This Business
    4178 Highland Rd, Waterford, MI 48328-2135
    BBB File Opened:
    2/5/2001
    Years in Business:
    12
    Business Started:
    11/7/2011
    Business Started Locally:
    1/1/1999
    Accredited Since:
    2/5/2001
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Szott M-59 Motors, LLC
    Additional Contact Information

    Fax Numbers

    • (248) 333-0730
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/21/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    I stopped in to this dealership to inquire about new Toyota Corollas as a replacement to the aging one I was driving. While there close to closing I saw a used Lexus CT on the lot for sale. I came back in the daytime to take a look at the car as it is similar to a Corolla and ended up test driving the vehicle with my brother present Jan 17th 2023. I made it abundantly clear that I was looking at a cash purchase with the intent to trade it towards a newer vehicle when availability improved. I stated three separate times that I did not want my credit run as I was planning to purchase a new vehicle in the near future. The salesperson (Name removed) asked if I would be interested in a pre-qualification check anyway just to see what rates were available, and I agreed on the terms that no hard pulls would be made against my credit and never signed anything authorizing them to do so. The next day I was called and asked for title information for a vehicle I had never agreed to purchase, and not only had they made hard pulls against my credit without my consent but they had also given my personal information to *************** without my consent. I reached out to the dealership multiple times and was effectively ignored. I have also reached out to the banks that they gave my information to and was told that only they can request them reversed. I have also reached out to *********** who only respond by telling me what a hard inquiry is repeatedly. At this point I have no interest in doing business with them going forward and simply want the credit inquiries they ran without my consent for a vehicle I did not agree to purchase removed without having to resort to legal action.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jon M

    1 star

    11/12/2022

    BLACK PEOPLE STAY AWAY. This dealer participates in discriminatory practices.Specifically, the salesman ****. They refused to sell me the car I took for a test drive for the price listed online at cars.com. They realize their mistake and raise the price. Seems like this has happened before. I should have read the reviews before I attempted to do business here. Their rational is if you don't finance with them the price changes. That is not specified on cars.com. But before raising the price, he made it his mission to be disrespectful to me by saying that because I wasn't in person, I'm not a customer, he has sold more cars than I can buy, I don't know what I'm talking about. raise his voice and told me I don't know how many people say that want a purchase agreement and don't show, we aren't going to sell you a car and lose money on it. My response was I didn't post the price I just wanted the car for what it's listed.This is the short version of my experience.The used car manager ***** and new car manager **** are not customer friendly either. I would not recommend this dealership to anyone.

    Szott M-59 Toyota Response

    11/14/2022

    Thank you for your feedback and bringing this to our attention. We discovered that our Used Vehicle disclosures about our Finance With Us discount of $700 was not being displayed on Cars.com. As a result, we will honor the price advertised without financing with us. We are also correcting our disclosures on Cars.com. We respectfully disagree about this issue being racially motivated as your salesperson, **** has an African American father.

    Local BBB

    BBB of Detroit & Eastern Michigan

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