Business ProfileforMoran Chevrolet Ft Gratiot

Moran Chevrolet in Ft. Gratiot, Michigan provided me with the worst dealership experience I have ever had in my 30+ years of purchasing new vehicles. I turned in a 2018 Traverse 3LT and leased a new 2021 Traverse 3LT. Immediately after getting it home we noticed a high-pitched noise inside the cabin. I called the sales rep and she told me to bring the vehicle back in the morning. The tech couldn’t hear the noise, maybe because it was pouring rain…not sure. The conversation with the sales rep included her telling me (after speaking with her sales manager) that we want to make sure we figure out the issue and if we can’t you can get your trade back, because the paperwork was pulled after I spoke with her the night I picked it up. We want to make sure our customers are happy, she said. I brought the vehicle back the Tuesday after Memorial Day and the same tech got in the car and didn’t hear it the apparent noise. The service manager got in the car and he didn’t hear the apparent noise. Needless to say I was frustrated. Upon speaking with the sales rep post visit, I asked if there were any other vehicles on the lot. There was, but not anything I wanted. I then asked her to get my 2018 Traverse ready for me to pick up, as I wanted to exercise the option to get my vehicle back. She got back to me saying she spoke with her manager and that because the two tech couldn’t hear the apparent noise, they were only willing to redo the paperwork if I lease a different vehicle, but they were not going to honor the promised option to give me my vehicle back. I spoke with the sales manager and he confirmed what the sales rep told me. I was less than happy. He told me that the techs didn’t hear it, so it was functioning within GM factory specifications. Essentially, my family and I were being accused of being deceptive. So, because they didn’t hear the apparent noise, it doesn’t exist. Really? He was adamant he was not going to horror the promise to give me my car back, so I asked him one last time, before the situation get elevated within the organization (inferring GM) to “do the right thing.” Unfortunately he dismissed me. Well, I took the vehicle to another dealership this morning and they heard the high-pitched noise immediately. In his words, “I hear it clear as day.” Well, there you have it. Everyone within the Moran Chevrolet organization should be ashamed of how my family and I were treated.