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Find a Location

Suburban Chrysler Dodge Jeep Ram of Garden City has 1 locations, listed below.

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    Business ProfileforSuburban Chrysler Dodge Jeep Ram of Garden City

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    32850 Ford Rd, Garden City, MI 48135-1570
    BBB File Opened:
    1/24/1971
    Years in Business:
    62
    Business Started:
    3/1/1962
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Crestwood Dodge, Inc.
    Additional Contact Information

    Fax Numbers

    • (734) 421-5769
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my vehicle in for service. The charged me $170 diagnostic fee. They told me that it was the Radiator Fan Module and the cost of repair is $1,524.10. I took it to another dealership to get a 2nd opinion. Actually, I took it to 2 different auto shops and was told the same thing. Both facilities told me the same thing...the wire from the fan to the fuses was not connected. There was also another wire broken. The shop charged me $125.00 diagnostic fee and did not charge anything to replace the wire and reconnect the fan to the fuse. I called and requested a refund of my $170.00 diagnostic fee from Suburban Chrysler and they apologized and denied my refund. **** told me he stands behind his employee. Well that's just not fair. According to the other shops Suburban's service team should have checked the fuse before they did anything else. This is not a reputable establishment and they take advantage of customers that do not have automotive repair knowledge.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    LORENA P

    1 star

    08/02/2023

    My car was hit by 3 huge moving deer. Needless to say, my entire driver side of my car was smashed in. From the front fender all the way to the back bumper. I filed a claim with my insurance and since I had gotten my last 3 cars at Suburban in Garden City I took it there to be repaired. BIG MISTAKE!!When my car was finished, I went up to pick it up. Apparently they left all the doors open when they painted all the parts on my car. The inside of my car was so dirty, dusty, and filthy you could no even sit on my leather seats. It was just disgusting. My husband had to call the body shop manager. He did take it back and have it all detailed. But really, who gives you your car back like this.This is not the worst of it. My front driver ****** was smashed in with the hoof's of the deer. 1 year later my entire fender is cracking off, falling apart, paint is running. It is a mess. I took it to a reputable body shop and he told me the entire fender needs to be replaced. $1000.00. I have tried calling, emailing for over the past month with not a response from them. I emailed today and my message was returned (receiver block me). This is the worst car dealer I have ever dealt with. On top of this, when I did call and spoke with customer service, there body shop is now closed and moved over to the Plymouth location. Humm wonder why that is. Called the Plymouth location and they has absolutely no record of my car even begin repair at their Garden City location. I do have all the original paperwork. THIS IS A S*** CAR DEALER!! BEWARE!!GARDEN

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