Business ProfileforPM Technologies

I contacted a this generator repair company and I told them that my generator needed a new battery and on March 22 2022 a technician came out to my house - ****** was his name , a really nice guy. Well he definitely agreed with me that it needed a new battery, but he wanted to make sure that the generator would run before i had him put a new battery in it. So I happen to have a *********************** my garage so we hooked up the jumper cables and he sprayed some carburetor cleaner in the carburetor and the generator started up, the technician did not have a battery to fit it and told me it was a special order battery and then he left. So I get and invoice for $293.64 , I was shocked and I texted Jorden and ask him is this change with the battery or without and he texted me back and said with the battery. So I called the company back and said Ill pay the **** when my battery was installed. So 2 1/2 months later I texted Jorden to please give me a update on when they think that the battery will come in and when he can come back to install it. Do on June 7th just a couple of weeks ago Jorden installed the battery and the generator works great. Then the company gave me a revised invoice for $293.71 only $,08 difference so I wasnt going to Quavo over $.08 so I paid the $293.71. And please note that both dates are on the invoice for the $293.71. Now theyre giving me a passed due notice for $293.64 I called the company and I eventually talk to a service manager named ***. And he says the I owe both invoices one for him to come out the first time and a second invoice for him to come out the second time. That means Im going to be paying close to $600 for a battery replacement. And for ****** just spray Carburetor cleaner in the carburetor. I feel as if theyre double billing me and I told them the most likely will have to settle this in small claims court. *** told me that it will go to collections first then we can go to small claims court.

**************,First I would like to apologize for not meeting your expectations. We appreciate this type of feedback to help improve our customer service interactions.Secondly, our technicians do not schedule themselves. That is ***e through our operations department. While I appreciate you reaching out to the technician directly, they are limited in their ability to handle your issue from bumper to bumper. There is an entire team behind them that coordinates, quotes, orders, schedules, invoices, etc... In the future, please contact us though our ************ number and one of our CSRs will be happy to help.While I can understand your frustration, I have to argue you are NOT being "double billed". My company makes house calls. There is a cost to that, including the ability to pay Jorden's wages. My technicians do not like to work for free and expect a paycheck! Crazy concept for sure. Had you been able to bring your equipment to one of our locations (we have 3), then the initial service call to come to your home would not apply. And while we try to keep our service vehicles stocked, to have each and every thing ever manufactured in this industry is just not feasible, hence having to order the battery. I could go on about inflationary costs, fuel prices, etc... but you are well aware of the current state of this country and the cost of EVERYTHING is increasing.I feel there is a resolution we can both come to on this and leave a court proceeding out of the picture - I am sure you *** not wish to spend your time in court over a $200 invoice, nor do I.Feel free to reach out to me and let's get this resolved. ************ ***************/Owner