Local Gun Dealer Racks Up BBB Complaints

July 28, 2014

Firearm customers say orders are unfulfilled, company unresponsive

DENVER – A firearms manufacturer and dealer has received an unusual spike in complaints regarding non-delivery according to the Better Business Bureau of Denver/Boulder. Shadow Ops Weaponry, based in Longmont, has earned an ‘F’ rating with the BBB, the lowest rating possible.

The BBB recently identified a pattern of complaints in which consumers allege the business failed to deliver the products they purchased on time or at all, did not provide promised refunds and did not respond to consumers.

The BBB requested a meeting with the business to address the complaint allegations and while the company never met with the BBB, the owner has corresponded with BBB investigators and expressed a commitment to address and resolve all customer complaints. However, the business has failed to answer numerous complaints and has failed to address the underlying cause of the complaint pattern.

According to the BBB, complaints have been filed from all throughout the U.S., and seven of the company’s complaints were filed by Coloradoans. The company began business in 2011 and only had one BBB complaint on file prior to 2014.

When buying merchandise online, the BBB offers the following advice:

  • Pay with a credit card. Under federal law, charges made on a credit card can be disputed up to 60 days after the purchase.
  • Keep documentation of your order. After completing the online order process, there should be a final confirmation page or an email confirmation. Print and save any receipts for future reference.
  • Know your rights. Federal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren’t shipped on time, the shopper can cancel and demand a refund. There is no general three-day cancellation right, but consumers do have the right to reject merchandise if it’s defective or was misrepresented. Otherwise, it’s the company’s policies that determine if the shopper can cancel the purchase and receive a refund or credit.
  • Do your research. Check the company’s BBB Business Review at denver.bbb.org before making a purchase to see its BBB rating, complaint history, advertising-related issues and more. Find BBB Accredited companies at findacompany.org.

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About the BBB

The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, BBB Business Reviews, BBB Charity Reports and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, there are 112 local, independent BBBs across the U.S. and Canada. Please visit denver.bbb.org for more information.