Firearm customers say orders are unfulfilled, company unresponsive
DENVER – A firearms manufacturer and dealer has received an unusual spike in complaints regarding non-delivery according to the Better Business Bureau of Denver/Boulder. Shadow Ops Weaponry, based in Longmont, has earned an ‘F’ rating with the BBB, the lowest rating possible.
The BBB recently identified a pattern of complaints in which consumers allege the business failed to deliver the products they purchased on time or at all, did not provide promised refunds and did not respond to consumers.
The BBB requested a meeting with the business to address the complaint allegations and while the company never met with the BBB, the owner has corresponded with BBB investigators and expressed a commitment to address and resolve all customer complaints. However, the business has failed to answer numerous complaints and has failed to address the underlying cause of the complaint pattern.
According to the BBB, complaints have been filed from all throughout the U.S., and seven of the company’s complaints were filed by Coloradoans. The company began business in 2011 and only had one BBB complaint on file prior to 2014.
When buying merchandise online, the BBB offers the following advice:
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