Local Roofers Step in to Rescue Hail-Victim Homeowners

June 24, 2014

After complaining of losing money to vanished roofer, help arrives

DENVER – After receiving the Better Business Bureau’s news of many homeowners who complained of paying thousands to a roofer but receiving nothing in return, nor their money back, local BBB Accredited roofing companies contacted the BBB to offer help. Core Contractors, Inc. and Chip’s Roofing both immediately contacted the BBB after learning of the complaints and offered to work together to get help for all of the homeowners.

“Our BBB Accredited businesses operate with the utmost integrity, and it’s so relieving to see them come together to help distressed consumers and set an example,” said Su Hawk, president and CEO for the BBB of Denver/Boulder.

Core Contractors and Chip’s Roofing told the BBB they have offered to absorb costs that were lost by the homeowners and accept remaining insurance claim funds after the homeowner pays their deductible, in exchange for the jobs.

All victims of hail storms and other property damage are advised the following by the BBB regarding hiring a professional for repairs:

  • Check with the BBB. Get three estimates before making a decision and don't be pushed into signing a contract right away. Contact the BBB and use our free Request-A-Quote service to get bids from BBB Accredited roofers at findacompany.org.
  • Be wise when making deposits. DO NOT pay for the entire job or make a large down payment up front and do not sign your insurance check over to the roofer. This can make it very difficult to get your money back should the company not show up or do a satisfactory job. Only make a direct, portioned down payment to a reputable, established company that has provided a clear work schedule to you in writing. Schedule payments according the work schedule.
  • Know your rights. According to the State of Colorado (senate bill 12-038), a roofer cannot cash any payment until it has delivered materials to the home or has completed the majority of the work. Roofers must provide the homeowner with a detailed, written contract that includes the company's contact information, insurance, scope of work, dates of service and costs. Also, homeowners have the right to cancel their contract within three business days, (this includes Saturdays).
  • Deal with your insurance company directly. Avoid letting a roofer file a claim on your behalf. This can cause problems in your relationship with your insurance company and can possibly lead to insurance fraud.
  • Read carefully anything you sign. Anything you sign--no matter what you are told--can be considered a binding contract.
  • Beware of companies that are not local. Discuss warranties and guarantees offered by out-of-state companies. Question how the services will be honored.
  • Know who is responsible. Find out if the company uses their own workers of if they hire individual, third-party subcontractors. It is very important to know exactly who will be working on your roof and who is responsible if something goes wrong.
  • Verify applicable permits with your city and county. Make sure the permit is posted before the work begins.

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About the BBB

The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, BBB Business Reviews, BBB Charity Reports and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, there are 112 local, independent BBBs across the U.S. and Canada. Please visit denver.bbb.org for more information.